Maintenance Supervisor

Job Summary

The Maintenance Supervisor is responsible for overseeing all maintenance activities at his or her property/properties. This includes performing repairs, troubleshooting, carrying out preventative maintenance, maintaining and improving the condition of property grounds and buildings, and the timely completion of work orders. 

Essential Job Functions

• Models company mission and values
• Champions continuous improvement and regularly execute strategies to enhance resident satisfaction, work processes and property performance 
• Performs repairs, troubleshoots mechanical systems, and completes preventative maintenance
• Restores vacated apartments to move-in condition for new residents 
• Conducts maintenance-related inspections, including building and alarm systems 
• Oversees contractors and inspects their work to ensure the highest quality outcomes 
• Responds to work orders and completes repairs as required 
• Removes snow, ice and leaves from sidewalks, walkways, steps and driveways/parking spaces
• Completes janitorial requirements in accordance with the janitorial schedule 
• Complies with company and OSHA standards
• Responds to on-call emergencies on weekends, evenings, and holidays—resolves as circumstances warrant 
• Patrols property daily to identify areas in need of cleaning and completes requires work—removes trash/debris from property grounds and common areas, keep the dumpster area clean, and vacuum, sweep and mop common areas 
• Performs and adheres to the preventative maintenance plan/program
• Maintains a professional and courteous demeanor with all residents, prospects, staff and contractors 
• Secures MRK equipment to prevent/deter theft 
• Ensures company tools and equipment are in optimal condition 
• Adheres to all safety guidelines in the operation of all tools and machinery 
• Reports lease violations to the Property Manager 
• Adheres to Fair Housing Laws in all resident and prospect interactions 
• Oversees Maintenance Technicians and Porters for daily responsibilities
• Assists Property Manager with new hire orientation and on-boarding for Maintenance Technicians and Porters
• Conducts ongoing trainings for Maintenance Technicians and Porters to ensure property needs are met
• Provides coaching to Maintenance Technicians and Porters to increase their job proficiency and personal productivity   
• Provides feedback and recommendations to the Property Manager for Maintenance Technicians and Porters, as necessary
• Other duties as assigned 

Knowledge, Skills, and Abilities

• High school diploma
• Minimum of three years of experience as a full-charge residential maintenance technician is required
• Two years supervising 2 – 3 team members
• Self-motivated and possesses the ability to provide guidance and direction to others
• HVAC certification is a plus 
• EPA certification preferred 
• Knowledge of OSHA rules and regulations is preferred
• Must be able to work a flex schedule and be on-call for emergencies on weekends, evenings, and holidays 
• Requires the ability to read, speak and comprehend the English language 
• Proficiency in performing plumbing, electrical and appliance repair 
• Ability to follow direction and work independently
• Advanced troubleshooting and problem-solving skills 
• Ability to work in a fast-paced, action-oriented environment 

Requirements

• Must have hand tools
• ANSI approved steel-toe shoes/composite
• Must have a valid Driver’s License
• Must have reliable transportation
• Willing to assist with other properties within the portfolio and surrounding portfolios as needed
• Willing to travel up to 15-25% of the time 

Our Values

• Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
• Serve the Community: give back and pay it forward
• Drive to Achieve: ambition and determination – we can achieve anything we can imagine
• Purpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each other

WE’VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:

• Full medical, prescription, dental and vision benefits
• Company paid life and AD&D insurance
• Company paid short-term and long-term disability
• A 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately fourteen (14) per year
• Peace of mind and a great working environment

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability,  genetics, veteran status, sexual orientation, and gender identity.

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