Maintenance Supervisor / Field Services Manager

Job Title: Maintenance Supervisor / Field Services Manager (FSM)

Location: New York, NY

About Us:
We’re  a technology-driven, vertically integrated real estate investment company specializing in multifamily assets. With a substantial portfolio under management, we are dedicated to operational excellence through advanced technology and innovative solutions.

Why Join Us?
Be part of a dynamic and growing team where innovation meets excellence. We offer a collaborative and supportive work environment that values expertise and fosters growth.

Duties/Responsibilities:

The FSM is responsible for assigning, coordinating and overseeing maintenance service requests and apartment “make readies”, maintaining adequate inventory of parts, supplies and maintenance materials to allow for the timely completion of common repair and maintenance needs. The Field Services Manager reports the status of maintenance activities to the Property Manager and is responsible for maintaining the physical appearance and integrity of the communities and ensuring a safe, clean and comfortable living environment for residents and visitors. The FSM walks the communities in order to enhance and maintain curb appeal and to ensure that all apartments are thoroughly restored to “market ready” condition in a timely manner. The FSM troubleshoots problems, provides solutions, and coordinates with vendors, contractors, and superintendents. In addition, the FSM:

• Conducts all business in accordance with and knowledge of pertinent local, state, and federal safety laws, procedures, guidelines, including those of the EPA, OSHA, ADA, Fair Housing, etc.


• Coordinates with the operations team to create and schedule daily tasks for service technicians and superintendents and manages the weekly on-call emergency maintenance schedule. 


• Conducts regular exterior building, interior common area and grounds inspections to identify cleanliness or repair issues.   


• Creates and monitors service request to document all identified issues needing follow-up action. 


• Promptly notifies the Property Manager when an outside contractor is needed to diagnose and/or remedy an issue due to maintenance staff skill or resource limitations.


• Identifies, assigns and, where needed, performs maintenance in apartments.


• Inspects and evaluates the performance of all maintenance vendors and the capital project work.


• Participates in the budget process and manages to the performance of the maintenance financials for the community.


• Maintains accurate records regarding preventative maintenance, received and completed service requests, online maintenance supply orders, etc.


• Tracks and maintains a database of the location for all utility meter shutoffs, apartment and fixture shut offs, and sewer cleanouts. 


• Performs or assigns "trash-out" of vacated apartments and remove all abandoned furniture, trash, boxes, etc.


• Manages up to 6 superintendents with specific oversight of their daily schedules and work order completion.


• Performs or assigns other types of repairs/maintenance as requested by the supervisor. 


• Please note that this is NOT a Live-in position.

Required Skills/Abilities: 

• Yardi experience preferred.


• Ability to work independently and as part of a team in a fast-paced environment.


• Comfortable with resident facing communications and general positive customer service skills.


• Extremely detail-oriented with a high level of accuracy and organizational skills.


• Ability to work some weekends and respond to after-hours emergency work.  


• Must have a valid driver’s license and automobile insurance for personal vehicle transportation throughout the community to complete apartment home inspections and repairs or to pick up replacement parts and supplies from vendors. 

Education and Experience:

• High school diploma or GED.  A Bachelor’s Degree in Property Management or a related field is a plus.


• Must understand and be able to read the English language.


• Three or more years of property management maintenance experience.


• Two or more years of supervisory experience .


• Basic computer skills including the ability to access the Internet, use Microsoft Outlook to send and receive emails, Microsoft word to prepare documents and property management software. 


• Experienced in the maintenance and repair of electrical, plumbing, carpentry and HVAC.


• Must be knowledgeable of all safety features for equipment, machinery, tools or materials.

Benefits:

• Competitive salary ($70,000 to $80,000) and performance-based bonuses.


• Comprehensive health, dental, and vision insurance plans.


• 401(k) plan with company match.


• Generous paid time off and holidays.


• Opportunities for professional development and career advancement.

Physical Requirements: 
The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to hear well enough to communicate via phone or in person to all internal and external customers.


• Must be able to communicate clearly and concisely.


• Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling.


• Must be able to read reports and use computer, phone and other general office equipment.


• Snow removal to include shoveling and snow blowing walk ways and stairs in the community, if necessary.


•  Must be able to perform job functions outdoors, in all weather condition.


• Must be able to lift up to 80lbs


• Must be able to climb stairs, climb a ladder and walk the Community grounds.