Maintenance Technician | Hilton Garden Inn, Marlborough

This position is responsible for maintenance, repair, and upkeep of hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and equipment. Completes preventative maintenance tasks and assists in proper maintenance and upkeep of company assets. Follows CSM high standards of quality to ensure guest satisfaction.

Building Maintenance

• Performs building maintenance tasks and repairs, including repair and troubleshooting of HVAC, mechanical, plumbing, and electrical systems as well as hotel equipment and appliances.


• Performs painting, finishing, minor carpentry, and exterior/grounds tasks.


• Conducts regular inspections, upkeep, and cleaning of pool and spa, if applicable to property.


• Follows preventive maintenance program for hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and hotel equipment.


• Maintains accurate records of maintenance activities, equipment status, and repair logs in company’s work order management software.


• Responsible for proper use and safeguarding of all maintenance equipment, tools, and supplies.


• Drives/operates motorized carts, skid-steers, lifts, and other machinery, if applicable to property.

 Guest Service

• Responds to and resolves guest requests in a friendly, timely, and positive manner.


• Utilizes knowledge of hotel property, guest room repairs, and common area maintenance to increase guest satisfaction.

 Collaboration and Teamwork

• Collaborates with team members, vendors, and contractors to complete work orders, projects, and improvements.


• Collaborates with other departments in a respectful and courteous manner to recommend and implement maintenance service solutions.


• Works in a positive, respectful, and professional manner with others.


• Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary.

 Works Safely

• Works safely at all times and maintains a clean and safe work environment in compliance with CSM, brand, local, state, and federal regulations.


• Identifies potential safety concerns/hazards and works with appropriate stakeholders to implement resolutions.


• Operates all equipment and machinery following safe and proper procedures.


• Maintains knowledge of hotel emergency procedures.


• Follows all CSM procedures for guest/employee incidents.


• Uses proper personal protective equipment at all times when necessary.

 Self-Management

• Produces required volume of work by planning, organizing, and prioritizing work duties.


• Behaves in a manner that aligns with CSM’s core values.


• Adheres to CSM attendance policy, general work rules, and department procedures.


• Attends all required department and hotel meetings.


• Learns, understands, and executes on all CSM and maintenance specific standard operating procedures (SOPs).


• Completes all assigned duties inside or outside the normal scope of responsibilities within the maintenance department. 

Education: High School diploma or GED required. Certified Pool Operator (CPO) and appliance repair certification is desired, or the ability to obtain certification based on property needs.

Experience/Knowledge/Skills/Abilities: 2+ years of building maintenance experience is preferred. Attention to detail, customer focused, and the ability to perform job duties in a fast paced environment. Strong problem solving and trouble shooting skills. Demonstrates clear written and verbal communication skills. Must have a current and valid drivers’ license with safe driving record.

Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift. Ability to walk and stand for extended periods of time. Ability to perform physical activities such as bending, twisting, grasping, lifting, pushing, pulling, using hand tools, and climbing ladders. Periodically works outdoors and in environments with varying temperatures, including cold and heat exposure.

Rate: $20.00 - $24.00 per hour

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.