Managed Account Specialist

**Work Place Flexibility:** Onsite

**Legal Entity:** Entergy Services, LLC

****This vacancy will be filled as a Managed Account Specialist I-II depending on qualifications. ****

****The preferred location for this role is Little Rock, AR, The Woodlands, TX, Hammond & West Monroe, LA. Other locations within the service territory may be considered. ****

**JOB SUMMARY/PURPOSE**

Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.

**JOB DUTIES/RESPONSIBILITIES**

+ Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue.

+ Assists in the identification of market potential by helping qualify accounts. Participate in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy.

+ Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation.

+ Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues. Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses.

+ Stays informed on new Entergy products and services in order to introduce to customers. Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services.

+ Responsible for proactively building relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc. Maintain current account and contact information in SalesPage and prepare state of the account reports.

**MINIMUM REQUIREMENTS**

**Minimum education required of the position**

High school diploma or equivalent work experience. Desired: college or university degree.

**Minimum experience required of the position**

Customer Service Experience, Business Customer Analytics

**Managed Account Specialist I:** With a high school diploma: 3 years of customer service experience; preferred 1-3 years' experience with commercial business customers.

**Managed Account Specialist II:** With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.

**Minimum knowledge, skills and abilities required of the position**

**Integrated Knowledge & Entergy Behavioral Expectations**

**Make Customers More Successful**

Communicates clearly to address customer needs and explain information. Utilizes Microsoft Office, SAP, Salesforce, and outage management systems to resolve issues and support positive experiences. Anticipates and resolves problems using data analysis.

**Innovation and Continuously Improve**

Evaluates and improves processes with a questioning, data-driven mindset. Leverages operational tools to adapt quickly and drive continuous improvement. Strengthens technical skills to boost efficiency.

**Collaborate and Share Knowledge**

Shares insights from account management tools and fosters collaboration across internal groups. Supports teams by maintaining accurate account data and sharing knowledge for improved performance.

**Be Accountable for Results**

Prioritizes tasks independently, meets deadlines, and ensures accuracy in documentation and account management. Takes ownership by thoroughly investigating issues and delivering reliable outcomes.

**Recognize and Reward Outcomes**

Elevates team performance through technical expertise and shares best practices. Recognizes contributions and helps resolve issues. Use system data and customer feedback to foster a culture of achievement and growth.

**Primary Location:** Arkansas-Little Rock Arkansas : Little Rock || Louisiana : Hammond || Louisiana : West Monroe || Texas : The Woodlands

**Job Function** : All Other Jobs

**FLSA Status** : Professional

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 123464

**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)**

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

**WORKING CONDITIONS:**

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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