Managed Services Engineer

The Information Technology Support Specialist is primarily responsible for providing world-class customer service and professionalism in delivering information technology support to our customers.

Key responsibilities include configuring, installing, and maintaining operating systems and upgrades, memory, software, third-party applications, and peripheral equipment, diagnosing, troubleshooting, and resolving software and hardware problems.

RESPONSIBILITIES:

• Diagnose and troubleshoot software and hardware problems using a helpdesk system employing both remote and onsite support.
  
• Effectively respond to routine helpdesk inquiries from users and provide basic support with managing user accounts, printing, email, network access, storage and other system-related questions.
  
• Analyze and support computer configurations.
  
• Provision new or replacement Windows desktop and laptop computers including installing and configuring applications, and printers, and troubleshooting technical issues.
  
• Perform system administration tasks including installation and maintenance of computer applications to support computing needs.
  
• Maintain standard practices for configuration, security, installation, and maintenance of Microsoft operating systems, applications, and peripheral equipment.
  
• Maintain accurate logs of system configurations, hardware, software and modifications, hardware refresh cycles, as well as software licenses.
  
• Perform threat mitigation and remediation as directed.
  
• Participate in complex tasks and engage technical experts or helpdesk team members as needed to drive to swift resolution of issues.
  
• Perform other related duties, tasks, and responsibilities as required or assigned.
  
• Details of established essential functions for this position will be addressed/discussed during the interview process.
  

Requirements

• (PREFERRED) A degree in information systems, computer science, or equivalent combination of education, training, and experience from which comparable knowledge, skill and abilities have been attained.
  
• (PREFERRED) 1-2 years of experience working in an IT Help Desk or tech support/desktop services unit is preferred.
  
• (REQUIRED) Basic understanding of Windows Server operating systems, Microsoft Office 365, domain-based networks, file and print sharing, mail, and application servers.
  
• (REQUIRED) Strong grasp of networking concepts.
  
• (REQUIRED) Basic understanding of routers, firewalls, switches, VPN devices, and WLAN technologies
  
• Excellent customer service skills and troubleshooting capabilities.
  
• Strong analytical, verbal, and written communication skills.
  
• Effective time management skills.
  
• MUST BE OKAY TO TRAVEL. We support clients all over Michigan and will provide onsite support in case of "emergencies". All travel expenses are paid.
  

Benefits