Management

1. Keep store fully staffed: 1 assistant, 3-4 max shift leads, & enough team members needed based
on sales/productivity
2. Money & deposits (including picking up change from the bank)
- All drawers are always $150, safe is always ~$600 with enough change from the bank to not
run out of anything
- Change jar is combined & counted every Monday & compared to the receipts from the
checkouts to confirm no money is missing. The money is then added to Brink safe
- Checkouts are done correctly & deposited into safe
3. Scheduling
- Schedule is being made accurately with a gm, assistant, or shift lead on each shift. Sent out
to group in advance.
- Entered into Data Central & times adjusted to keep labor under 20%
4. Inventory: completed every Monday night after 6pm with as accurate count as can be
5. Truck: ordered every Tuesday morning before 10am to ensure a full week of products without
running out or over ordering
6. Reports: Tuesday mornings
- E&E: team members above 30%, shift leads above 40%, & as a store overall over 50%
- Labor: keeping under 20%
- COGS: variance between 0-1% (goal), between 19-25%
7. Retail shelves staying full stocked always with muscle food orders (minimum $250)
8. Daily/weekly cleaning lists are completed & the extra is being done
- Keeping the store maintained & cleaned always for guests, secret shoppers, corporate, &
cleaner place for all employees to enjoy working in
- Checking to make sure the work is actually being completed
9. All hired paperwork is completed BEFORE the employees first day (100%!!)
10. Employees are accurately entered into Brink with full name with correct pay.
11. TheBlend video modules are completed on time, TMF 100%
12. POP are up to date, they are put up Monday night/Tuesday morning (no later)
13. FOH is correctly set up with ALL scoops & ladles
14. Temperature logs completed daily & all coolers/freezers remain in good temperature
15. Drive sockets ordered monthly, blades sent out within warranty months, blender hours remain
under 700 hours
16. Water filter changed 2 months, blue filter changed 4 months (minimum, may be different per
store)
17. Make sure store is opened no later than 7am, & not closed before 9pm
18. All prep is completed & the par levels are accurate to not have any expired product
19. Checking SMG daily & resolving callback cases ASAP
20. Fully in uniform with black athletic pants, closed toed shoes with socks, hat/visor, SK
shirt/crewneck, hair pulled up
21. Be a LEADER, not a BOSS

Responsibilities

• Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values
• The General Manager is involved in all areas of store operations which include:
• Leading and developing of their team
• Ensuring an exceptional Guest experience
• Providing a high quality product
• Maximizing sales performance

Supplemental pay

• Tips

Benefits

• Employee discount
• Paid training
• Other
• Flexible schedule