Management Information Systems Manager

 Position Summary 

The Management Information Systems Manager is responsible for leading the strategic vision,  implementation, security, and daily operation of all technology systems supporting resort  operations, guest services, and business functions. This position ensures technology enhances  the guest experience while maintaining reliable, secure, and efficient systems across lodging,  dining, spa, recreation, events, administrative offices, and remote work environments.  

The Management Information Systems Manager partners closely with executive leadership and  department heads to drive innovation, operational excellence, cybersecurity, and technology enabled guest satisfaction throughout the resort.  

 Essential Duties and Responsibilities  

Technology Strategy & Leadership  

• Develop and execute the resort's technology roadmap aligned with organizational goals.  

 • Identify and implement innovative technologies that enhance guest experience and operational efficiency.  

• Serve as the primary technology advisor to executive leadership.   

• Establish technology standards, policies, and governance frameworks.   

Hospitality Systems Management  

• Oversee all hospitality technology platforms, including:   

o Property Management Systems (PMS)   

o Point-of-Sale Systems (POS)   

o Spa Management Systems   

o Event Management Systems  

o Reservation and Booking Platforms   

o Customer Relationship Management (CRM) Systems  

o Security Systems   o Revenue Management Systems  

o Revenue Management Systems     

• Ensure seamless integration among operational systems.   

• Manage system upgrades, implementations, and vendor relationships.   

 Guest Experience Technology  

• Maintain and enhance guest-facing technologies, including:   

o Guest Wi-Fi and internet services   

o Mobile applications   

o Contactless guest services   

o Smart room technologies   

o Digital signage and wayfinding   

o Guest communication platforms   

• Monitor technology performance impacting guest satisfaction.   

• Collaborate with operational departments to improve the guest journey through technology.   

 Infrastructure & Network Operations  

• Direct management of:   

o Enterprise networks   

o Wireless infrastructure   

o Internet connectivity   

o Servers and cloud environments   

o Data storage solutions   

o Telecommunications systems   

• Ensure high availability and performance of all critical systems.   

• Develop and maintain disaster recovery and business continuity plans. 

 Cybersecurity & Risk Management  

• Establish and maintain a comprehensive cybersecurity program.   

• Conduct regular risk assessments and security audits.   

• Manage:   o Endpoint protection   

o Network security   o Identity and access management   

o Security awareness training   

o Incident response planning   

• Ensure compliance with PCI-DSS and other applicable security and privacy standards.   

• Protect guest, employee, and business data from unauthorized access and cyber threats.  

Audio Visual & Event Technology  

• Oversee resort audiovisual systems including:   

o Conference rooms   

o Event spaces   

o Meeting facilities   

o Digital presentation systems   

o Video conferencing platforms   

• Support technology requirements for weddings, corporate events, and special functions.   

• Maintain relationships with AV vendors and service providers.   

Team Leadership & Development  

• Lead and mentor the technology team.   

• Establish service standards and performance expectations.   

• Promote a culture of innovation, accountability, and guest-focused service.   

• Develop training programs to improve technology adoption across departments.   

• Manage staffing plans and succession planning efforts.   

 Vendor & Project Management  

• Manage all technology vendors, consultants, and service providers.   

• Negotiate contracts, licensing agreements, and service-level agreements.   

• Lead technology project planning and execution.   

• Ensure projects are completed on time, within scope, and within budget.   

Financial Management  

• Develop and manage annual operating and capital technology budgets.   

• Forecast technology investments and replacement cycles.   

• Identify opportunities to improve efficiency and reduce costs.   

• Monitor software licensing and vendor expenditures.   

Service Management  

• Oversee technology support operations and help desk services.   

• Establish service-level agreements and performance metrics.   

• Ensure timely resolution of support requests.   

• Maintain technology documentation, policies, and procedures.  

Qualifications  

Education  

• Bachelor's degree in Information Technology, Computer Science, or a related field  preferred; equivalent combination of education and experience will be considered.   
• Master's degree preferred.  

 Experience  

• Minimum 10 years of progressive technology leadership experience.   
• Minimum 5 years in hospitality, luxury resort, hotel, or guest-service environments preferred.   
• Experience managing enterprise technology infrastructure and hospitality platforms.   
• Demonstrated success leading technology teams and large-scale projects.   

Technical Expertise  

• Hospitality PMS platforms (Opera, StayNTouch, Infor HMS, etc.)   
• Hospitality POS systems (Silverware, Toast, Agilysys, etc.)  
• Cloud platforms (Microsoft Azure, AWS)   
• Physical Security System (Avigilon, Uniview, Salto)  
• Network infrastructure and wireless systems   
• Cybersecurity frameworks and best practices   
• Microsoft 365 ecosystem   
• Business intelligence and reporting platforms   
• Audio visual and conferencing technologies   

 PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.  
• Constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Must be able to move about frequently in order to reach users needing assistance 
• Lifting/carrying up to 25 lbs. frequently and 40 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.