Manager - Accommodations Services

Duties and Responsibilities:

Provides administrative leadership to the front office and assistive technology lab in Access and Disability Services. 

Hires, trains, supervises, and evaluates front office and assistive technology lab staff, interpreters, speech-to-text transcribers, and student employees to provide excellent, student centered customer service. Develops and coordinates staff schedules to ensure appropriate coverage of the office. 

Responsible for the operation of disability management software (AIM) and ensures that the student data and documentation is stored properly. 

Consults with faculty and other campus administrative areas to facilitate students’ disability related services and academic adjustments. 

Troubleshoots common departmental problems that arise, and coordinates problem solving and resolution related to reasonable accommodations. 

Assists with dissemination of staff and faculty development programs related to accommodations, campus access, and Universal Design. 

In collaboration with the Director, manages institutional, grant, and donated fiscal resources to maximize services in ADS. Collaborates with the Director to complete and validate financial and operational reports to meet the requirements of grant-funded programs and the internal budget. 

Assists with the evaluation of effective services/programs in alignment with the College’s Strategic Plan by coordinating the collection of data and outcomes related to accommodations.

Assists with conducting an annual analysis (End of Year report), data reporting to the ICCB/IBHE, and periodic Program Reviews (every five years). 

Assists in developing standards, procedures, budget and staffing recommendations for ADS in conjunction with the Director. 

Participates in college and divisional committees as appropriate. 

Performs other duties as assigned.

Supervision:

Under the general supervision of the Director, Disability Services. Supervises staff in the ADS front office and assistive technology lab 

Working Conditions/Physical Requirements:

Work is primarily indoor and sedentary in nature. 

Equipment/Tools Used:

Utilizes standard office equipment, including computers, in order to perform the duties of the job.

Minimum Acceptable Qualifications 

Education: Masters’ Degree in Higher Education, Disability Services, Counseling, Administration, or related field. 

Experience: Previous managerial experience in Disability Services, with a preference for postsecondary experience. Working experience in providing direct services or accommodations. Knowledge of disability laws and regulations (Rehab Act, ADA, ADAAA, and state regulations). Excellent communication, interpersonal, and organizational skills is required. Conversational American Sign Language fluency is desired.