Manager, Commercial Systems

How You Will Achieve More:

The Commercial Systems Manager – Veeva Applications Support is responsible for the administration, support, enhancement, and optimization of Veeva platforms supporting Medical Affairs and Commercial organizations. This role serves as a key liaison between business stakeholders, IT, and external vendors to ensure enterprise applications operate efficiently, align with business objectives, and support ongoing organizational growth and transformation.

The ideal candidate will bring deep expertise in Veeva Commercial and Medical platforms, strong application support and vendor management experience, and the ability to translate complex business requirements into scalable technical solutions. This role will lead process improvements, oversee system support activities, and contribute to strategic initiatives across the commercial technology landscape.

Responsibilities:

• Serve as the primary IT resource supporting the Medical and Commercial Veeva ecosystem, including: Veeva Vault CRM, Veeva PromoMats, Veeva MedComms, Veeva Network, Veeva Open Data, Related integrated systems and technologies
• Lead the development and continuous improvement of processes and operational procedures for Veeva platforms and associated technologies.
• Manage and oversee application support activities, ensuring timely and effective resolution of support requests and incidents.
• Partners with business stakeholders, cross-functional teams, and third-party vendors to identify opportunities for process optimization and enhanced system utilization.
• Translate business requirements into technical solutions and functional specifications.
• Perform impact assessments, system integration testing, and coordinate User Acceptance Testing (UAT) activities for system enhancements and releases.
• Maintain system documentation, support procedures, workflows, and knowledge repositories.
• Provide technical leadership and subject matter expertise for ongoing projects, enhancements, and integrations.
• Troubleshoot complex application issues and coordinate resolution across internal teams and vendors.
• Ensure systems and processes align with applicable compliance and regulatory standards, including FDA and HIPAA guidelines where applicable.
• Build and maintain effective working relationships across Commercial, Medical Affairs, IT, and external partners.

About You:

• Strong expertise supporting Veeva Commercial and Medical platforms, including Vault CRM, PromoMats, MedComms, Network, and Open Data.
• Demonstrated experience translating complex business requirements into technical and operational solutions.
• Experience managing vendor relationships and coordinating support activities within a pharmaceutical or biotechnology environment.
• Ability to manage multiple priorities and simultaneous initiatives across business and IT functions.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Experience gathering requirements, creating workflows, and developing relevant system documentation.
• Knowledge of SaaS technologies, relational databases, and enterprise application integrations.
• Understanding system architectures involving master data, commercial data warehouses/data lakes, and integrated enterprise systems.
• Excellent communication and presentation skills with the ability to collaborate effectively across all organizational levels.
• Ability to influence, motivate, and build consensus among stakeholders and cross-functional teams.
• Proven ability to work independently while contributing effectively within both direct and matrixed reporting structures.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred.
• Veeva Vault CRM Certification preferred.
• Additional certifications related to SaaS platforms, application support, or project management are a plus.
• Minimum of 5 years of experience providing system support within the pharmaceutical or biotechnology industry.
• Direct experience supporting Medical Affairs and Commercial field teams.
• Hands-on experience administering and supporting Veeva Commercial and Medical platforms.
• Familiarity with FDA regulations and HIPAA compliance requirements a plus.
• Proven track record of driving process improvements and delivering high-quality application support in a fast-paced environment
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

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EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications are accepted on a rolling basis, and will continue to be accepted until the position is filled at which point the position will be taken down.

The salary offered is determined based on a range of factors including, but not limited to, relevant education and training, overall related experience, specialized, rare or in-demand skill sets, internal comparators and other business needs. Upon joining Intellia, your salary will be reviewed periodically and additional factors such as time in role and performance will be considered. Intellia may change the published salary range based on company and market factors.

Additional compensation includes a performance-based annual cash bonus, a new hire equity grant, and eligibility to be considered for annual equity awards the value of which are determined annually at the Company’s discretion.

For more information about Intellia’s benefits, please click here.