Manager, Continuous Improvement

​​​​​​Essential Job Functions:

• Manage and develop the company’s top strategic accounts


• Advance existing and new opportunities for all divisions of Hub Group


• Act as a communication liaison between customers and the development team


• Work closely with sales and marketing to identify new customers and develop relationships with  existing customers through the strategic account management (SAM) process


• Develop and maintain a continuous stream of pipeline opportunities for business development


• Conduct meetings and planning sessions to supervise the management of customer issues


• Oversee and conduct new and existing customer solicitation


• Manage the new customer on-boarding process


• Ensure that customer reporting is being conducted across all functions


• Manage and oversee the daily activities of customer on-site representatives to ensure they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential


• Champion the continued development of employees through internal and external training and coaching


• Other duties as assigned

• Must be a self-starter with the ability to communicate and interface effectively with all levels of the Hub organization, its customers and carriers in a manner that consistently produces results


• Managerial experience is strongly preferred


• Excellent verbal and written communication skills are required


• Proficiency with software programs such as MS Products


• Experience in process mapping is preferred


• Strong organizational, time management and analytical skills are required


• Experience in the transportation industry is preferred


• Possession of a Bachelor’s Degree from an accredited college or university is preferred

Salary: Up to $85,000/year base salary + Bonus Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

• Medical


• Dental 


• Vision


• Flexible Spending Account (FSA)


• Employee Assistance Program (EAP)


• Life & AD&D Insurance


• Disability


• Paid Time Off


• Paid Holidays