Manager - Field Service

As the Manager – Field Services, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and multiple customers and must be geographically mobile and willing to relocate based upon customer projects.

Responsibilities:

• Supervises, coordinates, or schedules activities of the field service staff


• Directs achievement of performance objectives related to productivity, quality, service, and safety.


• Monitors workflow metrics and take corrective action as needed.


• Balances staff across various projects for fluctuating requirements.


• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in   the processing of all transactions.


• Ensures timely and accurate completion of all customer and inventory transactions.


• Safeguards inventory assets of the company maintains integrity of all transactions and maintains overall inventory accuracy above 99.5%.


• Maintains positive employee relations and morale while enforcing discipline as required.


• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.


• Fosters environment of continuous improvement in all aspects of the operation.


• Implements cost reduction initiatives where necessary.


• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.


• Develops best practices and standard tools to improve operational efficiency.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred


• Licenses/Certificates/Designations – Forklift required; OSHA 10 and OSHA 30 preferred


• 5 years required of heavy equipment operation (forklift certified).


• 5 years required of supervision experience in a construction environment.


• Strong knowledge of inventory control processes.


• Knowledge of electrical, construction, or mechanical products.


• Strong time management skills.


• Strong communication and interpersonal skills.


• Basic computer skills.


• Ability to understand and follow verbal and/or written instructions.


• Ability to operate hand and power tools and equipment.


• Must be geographically mobile and willing to relocate based upon customer projects.


• Ability to anticipate and prepare for customer needs is preferred.


• Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.


• Ability to travel up to 25%

Working Environment: 

• Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities.  Driving may be required for an extended period of time with frequent stops and starts.   Can be exposed to outdoor weather conditions.


• Outdoors – Work is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse.  Is exposed to all weather conditions including heat, cold, wind, and moisture.

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.


• Work may require excessive bending or stooping.


• Employee required to walk long distances repeatedly throughout the day. 


• Employee required to climb ladders.


• Employee required to use hand tools.


• Employee uses heavy machinery (e.g., forklift, etc.)