Manager, Instructional Design & Delivery

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

The Manager, Instructional Design and Delivery, will be tasked with designing courses, developing curricula, and creating training materials for all leadership development initiatives/programs within the Organizational Development unit. This is an active role that will equip MTA employees with the necessary tools for the development of current and future advancement. The selected candidate will be responsible for delivering innovative and engaging leadership content for both in-person and remote environments. The ideal candidate will work alongside their counterparts to assess the needs of the current MTA Network state, and he/she should be comfortable facilitating recommended outcomes. This role reports to the Senior Manager, Instructional Design and Delivery, on the Organizational Design and Development team.

Responsibilities:

• Plan, manage, and facilitate learning courses both in-person and within virtual settings.
• Collaborate and consult with MTA Network subject matter experts to determine effective training solutions to address leadership development needs.
• Within the structures of in-person and virtual learning, keep abreast with emerging technologies, along with applying those best practices to the Leadership Development framework.
• Provide management and support to a team of technology and multimedia knowledge personnel to ensure first-in-class initiatives/programming will remain consistent and unwavering.
• Serve as a Leadership Development team management lead in the instructional design, delivery, management, and evaluation of in-person and virtual programming.
• Design and apply a data-driven approach to measure the effectiveness of adult learning and development of MTA staff.
• Demonstrate the ability to handle multiple projects with quick deadlines.

Required Knowledge/Skills/Abilities:

• Quality assurance oversight for employee development programs/trainings.
• Demonstrated technical expertise both within in-person and virtual learning environments.
• Has experience in building strong relationships across a large multi-functional agency.
• Possess strong interpersonal, written, and visual communication skills.
• Strong decision-making and problem-solving skills; proven research skills to gather data and execute best practice components.
• Knowledgeable in various approaches to performance gaps with an emphasis on using various learning modalities (such as digital learning, job aids, etc.) to develop programs/initiatives.

Required Education and Experience:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Education, Information Technology, or in a related field, or an equivalent combination of education and experience may be considered in lieu of a degree;
• Minimum 5 years of equivalent work experience in the areas of project management and instructional design for online learning specialization.
• Minimum 3 years in the design, delivery, and management of impactful and development programs on the topic of leadership and management.
• An equivalent combination of education and experience may be considered.

The Following is/are preferred:

• Minimum 4 years of experience within a managerial role in a large, multi-faceted, fast-paced organization or governmental body preferred.
• Instructional Design Certification preferred
• E-learning Certification preferred
• Multimedia Development Certification preferred

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.