Manager Payment Operations

The Manager of Payment Operations is responsible for managing the efficient processing of Checks, Wires, and Bill Pay transactions within the Credit Union. They lead a team of Payment Operation Specialists, ensuring compliance with all relevant regulations, guidelines, and policies.

What you will do here:

Lead a team of Payment Operations Specialists, providing clear expectations on performance and accountability. Conduct regular check-ins with the team to provide ongoing coaching and development. Foster an environment of teamwork and growth, to promote employee satisfaction and retention.

Supervise daily operations. Oversee and monitor end-to-end processing of all Checks, Wires, and Bill Pay transactions and disputes. Ensure execution is accurate, adheres to compliance of regulations, and is completed timely to meet daily deadlines. Resolve any discrepancies or escalations that may arise. Supervise implementation of procedure updates as necessary.

Maintain balancing and settlement efforts. Partner with internal departments to provide data for reconciliation of general ledgers to ensure accounting compliance.

Conduct routine self-audits of the Checks, Wires, and Bill Pay, to ensure accuracy and compliance adherence. Includes providing participation to audits conducted by Compliance teams.

Identify training needs within the team to address knowledge gaps on processes, regulations and department needs.

Participate in projects to streamline vendor relationships. Provide insight on service and operation functions, making recommendations for improvements to gain efficiencies.

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED required.

5+ years of payment processing experience; working with Checks, Wires, and Bill Pay transactions, regulation E, Uniform Commercial Code required.

2+ years of progressive responsibility or leading a payment operations team required.

3+ years financial institution experience required.

Excellent communication skills are required. Must be able to influence change with direct reports and across internal and cross-functional teams. Incumbent must have the ability to build upon ideas and strategies in a proactive manner so that fundamental initiatives can be realized required.

Strong organizational skills, the ability to prioritize and manage multiple tasks and quickly adapt to a changing environment and crisis management required.

Aptitude for process efficiency, strong operational oversight and compliance with regulatory requirements required.

Demonstrated ability to make effective decisions in a timely manner, that produce results aligned with organizational strategy required.

Proficient with MS Office Suite Products (Word, Excel, PowerPoint) required.

National Check Professionals Certification (NCPC) preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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