Manager, Pre-Services (Outpatient)

Education and Work Experience:

• Bachelor's Degree or equivalent combination of education/related experience: Required


• Master's Degree: Preferred


• Five years' relevant experience: Preferred


• One year leadership experience: Preferred

Essential Functions:

• Works directly with clinic leaders and providers to ensure proper workflows are followed. Travels, as needed, to clinics to meet with clinic leaders and providers to assist with education on workflows and RVU capture process and concerns. Ensures that team members have configured daily reports to obtain all provider’s signed notes, leveraging reports to create clinic non-office encounters accurately and timely.


• Notifies staff of any provider changes that require updates to reports used to create encounters. Stays abreast of provider changes, payer changes and requirements and educates staff as needed. Works with clinic authorization staff to ensure authorization information is entered into the correct location in the revenue cycle application. Ensures clinics and providers abide by standard processes for providers who work outside of Adventist Health facilities.


• Acts as subject matter expert in clinic non-office registration practices. Ensures return queues are worked timely. Reviews denials and actively works to reduce denials that are a result of inaccurately registered encounters. Sets goals for staff to achieve and regularly monitors performance to goals. Ensures staff are compliant with AH policies and procedures, including staying up to date with Healthstream assignments.


• Manages the activities of pre-services staff and coordinates care with other disciplines while utilizing critical thinking, professional and supervisory discretion, and independent judgment.


• Delegates appropriately and coordinates duties of pre-services supervisor and staff.


• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.