Manager, Retail

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Retail Manager is responsible for achieving retail sales, cost of sales and inventory goals and managing the day-to- day operations of all company owned retail stores.  The Retail Manager ensures guest satisfaction and profitability by offering the appropriate product selection and pricing while contributing to the business growth of the department.  The Retail Manager is responsible for monitoring standards of performance of retail tenants and for administration of landlord/tenant relations.

• Lead, direct, and manages all department operations. Maintain regular presence throughout the department.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/store performance.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends while balancing staffing levels and labor to achieve ideal guest satisfaction and cost ratio.

• Reviews sales reports and inventory reports to determine if enough product is on-hand and inventory turnover ratios are optimal.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Prepares for retail inventory and is accountable for inventory variances.
• Determine sale pricing and promotions to move slow moving inventory.
• Monitors cash variances and holds staff accountable to variance policies.
• Assists with the preparation of annual budget and ensures retail department monthly P&L meets budget.
• Composes retail policies and procedures and ensures accountability for same.
• Responsible for purchasing apparel, accessories, sundries, snacks, candy, beverages, tobacco and related retail merchandise in accordance with Purchasing Department procedures and internal controls.
• Evaluates and selects suppliers based upon Hard Rock International standards, price, quality, availability and selection of merchandise.
• Negotiates prices, terms, delivery, quality and service with retail suppliers.  
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits.
• Performs as a liaison between Landlord and Tenant as it relates to matters of maintenance & company standards.
• Ensures tenants maintain the standards of guest service on the part of its employees, representatives and agents, consistent with the level of service provided by Landlord.
• Conducts regularly scheduled meetings with tenants and preforms daily rounds to disseminate property information and discuss operational matters.
• Monitors tenant advertising and promotional material to ensure compliance with Landlord standards.
• Ensures tenants are aligned and comply with the policies defined in the Tenant Handbook.
• Performs other administrative duties as assigned.

QUALIFICATIONS:

• Minimum two (4) years’ Management experience in high-volume retail operation
• Minimum two (2) years’ experience in retail buying and merchandising
• Experience with budget preparation and financial profit & loss analysis  
• Knowledge of retail inventory process.
• Bachelor’s degree preferred; GED or High School degree required
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
• Ability to work a flexible schedule to meet the needs of the business

BENEFITS INCLUDE:

• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $75,000 - $90,000