Manager, Service Ops

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Senior Manager, Service Operations supporting the San Jose area.

On a typical day you will:

• Ensure field employee safety and quality of service in your territory

• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards

• Ensure effective and efficient allocation of available resources such as manpower and materials

• Conduct field education training with field workforce improve efficiencies, managing route schedules and callback rates

• Understand how to provide technical support to field staff, either self-provided or redirected to other experts

• Authorize repair orders and tracking completion lead change toward better efficiency and communication

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)

• Experience working with a team of technicians is required

• Leadership experience is required

• Elevator industry experience is required for this position.

• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

• Strong computer and technology skills, business acumen and a passion for customer service

• Travel is required within your territory, driver’s license as required for your territory

What’s In it For Me / Benefits:

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local standards plus:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution 

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment 

• Three weeks paid vacation and paid company holidays  

• Paid sick leave - Employee assistance and wellness incentive programs 

• Life insurance and disability coverage 

• Voluntary benefits, such as legal, pet, home, and auto insurance 

• Birth/adoption and parental leave benefits 

• Adoption assistance 

• Tuition reimbursement program 

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities 

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Salary Transparency: 

The salary range for this role is $114,000 to $157,300.  We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

Apply today to join us and build what’s next!.