Manager Supplemental Benefits

Highlights

• Leadership role overseeing teams responsible for disability, absence management, and supplemental medical claims.
• Opportunity to lead experienced claims professionals and supervisors while driving service quality, operational efficiency, and team development.
• Highly visible position combining claims expertise, people leadership, regulatory compliance, and continuous process improvement.

Our Client

Our client is a well-established insurance and financial services organization with a long history of serving employers and individuals across the country. The organization offers a broad range of insurance products and is known for its commitment to customer service, long-term stability, and employee development.

The Role

The Claims Department Manager will provide leadership and oversight for teams responsible for disability, absence management, and/or supplemental medical claims. This individual will lead supervisors and claims professionals while ensuring accurate and timely claims administration, strong customer service, regulatory compliance, and continued improvement across the department.

• Lead and develop claims supervisors and professionals while establishing clear goals, performance expectations, and accountability.
• Ensure claims are processed accurately, fairly, and timely while maintaining compliance with applicable state and federal requirements.
• Manage staffing and resource allocation based on workload, service expectations, and changing business needs.
• Provide guidance on complex or escalated claims matters and partner with internal, external, and legal resources as appropriate.
• Evaluate claims operations and lead improvements to processes, procedures, systems, and overall service delivery.

Qualifications

• 7–10+ years of insurance industry experience, including at least 4 years of life insurance claims experience.
• 6+ years of leadership or management experience, ideally overseeing claims professionals and/or people leaders.
• Strong knowledge of insurance claims operations, case management, regulatory requirements, and industry practices.
• Proven leadership, analytical, and decision-making skills with the ability to develop teams and effectively manage complex claims operations.