Manager - Trade Credit Services - Portfolio Risk and Monitoring

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Position Purpose:

Role Summary

The Portfolio Risk and Monitoring Manager is responsible for overseeing the health, risk distribution, and financial compliance of the Pro Trade Credit portfolio. This role focuses on proactive risk mitigation, portfolio analytics, bad debt forecasting, and ensuring the portfolio aligns with the company’s risk tolerance.

Key Responsibilities

• Portfolio Analysis: Monitor and analyze the entire trade credit portfolio for risk concentrations (industry, geography, asset class) and macroeconomic trends.
• Risk Mitigation: Develop and implement risk-mitigation strategies, including the use of liens, bonds, letters of credit, and corporate guarantees.
• Reporting & Analytics: Design and deliver executive-level dashboards tracking portfolio health, aging trends, and Key Risk Indicators (KRIs).
• Policy & Compliance: Maintain and update the company's Pro Trade Credit policy; ensure underwriting and collections activities adhere to compliance standards.
• Reserve Management: Partner with Finance and Accounting to calculate and manage the Allowance for Doubtful Accounts (bad debt reserves) using predictive modeling.
   

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Manager or Director, Pro Trade Credit
• This Position has 6 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be at least 18 years old
• Must be legally permitted to work in the United States
   

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• 3+ years’ experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.
• Knowledge, Skills, Abilities and Competencies:
• An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.
• People and team management skills
• A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs. 
• Sound understanding of lien based lending and effective receivables management strategies.
• Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision-making skills.
• Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.      
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Minimum Years of Work Experience:

• 6
   

Preferred Years of Work Experience:

• 6

Minimum Leadership Experience:

• 3
   

Preferred Leadership Experience:

• 3

Certifications:

• None
   

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict