Manager, Trading Partner Client Enablement

• Lead and manage team performance to ensure consistent, high-quality service delivery 

• Own SLA adherence, workflow timelines, and operational performance metrics 

• Proactively identify risks, trends, and bottlenecks; intervene early to prevent escalations 

• Analyze performance data, rework, and cycle times to drive continuous improvement 

• Design, refine, and maintain scalable processes that prioritize efficiency and quality 

• Leverage WaystarAI and approved AI tools to reduce manual effort, improve accuracy, and enhance the trading partner experience 

• Drive adoption of AI-enabled workflows and support team proficiency with AI tools 

• Coach and develop team members, reinforcing accountability, ownership, and performance expectations 

• Forecast capacity and staffing needs using volume trends and data-driven insights 

• Support resolution of complex client issues and escalations as needed 

• Partner cross-functionally to close workflow gaps and improve end-to-end outcomes 

• Ensure clear ownership of work, decisions, and escalation paths 

• Lead structured team meetings with clear priorities and outcomes 

• Participate in hiring, onboarding, performance evaluations, and career development 

• 3+ years of people management experience 

• Experience leading SLA-driven or operational teams 

• Strong analytical, problem-solving, and decision-making skills 

• Proven ability to coach and develop high-performing teams 

• Strong written and verbal communication skills 

• Experience in healthcare, revenue cycle, or a related operational environment 

• Experience driving process improvement initiatives 

• Cross-functional collaboration experience 

Preferred Qualifications 

• Experience leveraging AI, automation, or advanced analytics to improve operations 

• Familiarity with CRM or operational systems (e.g., Waystar, Salesforce) 

• Ability to translate data and AI insights into action