Manager-in-Training

FLSA Classification: Exempt

Reports to: Vice President of Special Projects and Program. When onsite at a club, dotted line reporting to General Manager

Position Location: The Legacy Management home office or an acac full facility location (acac West Chester or acac Midlothian)

POSITION SUMMARY: 

The acac Manager-in-Training Program offers participants a unique opportunity to gain cross-club and cross-department management and leadership experience in preparation for taking on a management role in a club or at the home office. Managers-in-Training (MITs) will learn (through mentoring, live and virtual training, special assignments and projects, and on-the-job practice and experience) all facets of club operations, including:

• Membership sales and marketing
• Fitness, group exercise, aquatics, events and sports operations
• Childcare operations
• Youth programs and summer camp operations
• Food and beverage operations
• Day spa operations
• Facility housekeeping and maintenance
• Member services
• PREP program
• Human resources
• General and financial management

MITs will have a home base (home office or club) but will also be deployed to a variety of clubs and in a variety of positions to gain valuable experience and to cover for management or key vacancies until replacements are hired and trained. Demonstrated success in the program may lead to a promotion to a management position in an acac property or the home office (as openings become available).

RESPONSIBILITIES – GENERAL:

• Follow the training plan jointly developed and agreed upon by your Supervisor, home base GM (if applicable) and you. The Employee Training and Development Manager, VPO, COO and CEO will also have input and provide guidance. Take ownership of assignments, projects, deadlines, training checklists, reporting requirements, self-study and so on.
• As a Team Member who will be privy to certain confidential business or HR information, understand the importance of maintaining that confidentiality.
• Whether in training mode or on a manager coverage assignment, you are a member of your club’s leadership team and will:
• Attend management team huddles/meetings and actively participate.
• Complete the Manager on Duty training and work MOD shifts, if needed.
• Help plan, promote and execute major club events.
• Maintain up-to-date knowledge of all club policies, hours of operation, programs and services.
• Provide membership tours and sell memberships when needed; proactively greet prospective members when they are touring with a Membership Advisor.
• To prepare for and until receiving an assignment to cover a vacant management position in your home club or another club, you will (as specifically outlined on your training plan):
• Cross-train in every department – understand and practice all operational systems and protocols, learn and practice all SOPs, complete departmental onboarding and training checklists, shadow the department manager, work front-line shifts, run the department on the manager’s PTO days, participate in supply ordering and/or inventory management as applicable, participate in strategic planning for revenue generation and expense management, understand the financial drivers for the department, and so on.
• Meet (live or virtually) with each Legacy Management executive and HR team member to understand their role, their expectations of the club management teams, the support and direction they provide, and the home office resources available to you.
• Gain a working knowledge of all software platforms used in management of the club: Club Automation, Fitness BI, Campsite, goHappy, Happy Fox, Paylocity, CallRail and SharePoint.
• Complete all acac online Manager Training courses.
• Complete the HERO and De-escalation Training courses.
• Complete the GM Training Checklist.
• Complete a Facility Walkthrough.
• Obtain CPR and First Aid certification.  
• Lifeguard certification is a plus, but not mandatory.
• With the VP of Finance, review departmental annual budgets (as applicable to your assignments) and monthly financial reports to gain a working knowledge of the financial aspect of the business – key metrics, ratios, levers, drivers of success, etc
• Other duties or projects as assigned by your Supervisor or the location GM.

RESPONSIBILITIES – WHEN IN CHARGE OF A DEPARTMENT:

• You will be designated as the “Interim Manager” for the department, and will be responsible for all facets of leading and managing your team of direct reports:
• Recruit, interview, and hire department team members.
• Onboard and train your team members.
• Provide ongoing coaching and mentoring for your team members.
• Develop work schedules based on budget and club needs.
• Conduct annual performance reviews and communicate wage adjustments to your direct reports.
• Recognize and reward high performers.
• Approve and submit bi-weekly payroll; audit team member clock-ins and outs and confirm accuracy.
• With the GM and HR team (as needed), handle team member concerns or performance/conduct issues.
• Operate your department within your budget parameters. Participate in the budgeting process (when applicable) and monthly financial review process for your department.  
• If a profit center department, drive revenues and control expenses. If a cost department, actively manage all department expenses.
• Ensure your department fully implements all Five*Star principles and meets all Facility Walkthrough standards.
• Ensure your department follows all applicable SOPs and club policies.

QUALIFICATIONS:  

• Willing and able to travel to any acac location at any time for any length of time (typically a minimum of two weeks and a maximum of three months per assignment) as required by business needs.
• Skills and Knowledge
• Five*Star customer service and problem-solving skills.
• Excellent communication skills.
• Strong leadership aptitude.
• Viewed by Legacy/acac leadership team as high-performing and high-potential.
• Work Experience
• Experience working for acac or other high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience working in a fast-paced, multi-faceted, customer-facing position.
• Top 5 Characteristics
• Servant leadership mentality.
• Outgoing, friendly personality with ability to work with, lead and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Growth mindset, with a thirst for learning and improving.
• Education
• College degree preferred, or equivalent skills gained through experience.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• Occasional bending, kneeling, and lifting up to 50 pounds.
• Frequent standing, walking, reaching.
• Repetitive phone and computer work.

Note: This job description is a general guideline of your duties and responsibilities at Legacy/acac and is not a legally binding contract. Legacy/acac reserves the right to amend, change or terminate the job description, as it deems appropriate. Any amendments or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Company expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Affirmative Action/EEO Statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.