Manager-PFS Clinic & Hospital Collections-8115

· Establish and maintain interdepartmental communications within KHI and work closely with the Billing Manager in respect to issues that arise effecting the billing staff

· Works toward reduction of A/R days through audit processes and staff in-services/training

· Plans, organizes, coordinates and controls the systems by which patients services and demographic account information is developed and maintained; monitors and evaluates, the quality of the department and takes appropriate action based on the findings

· Develops and revises job descriptions for all department positions; interviews, selects and hires new or replacement staff to fill approved positions

· Effectively utilizes employee improvement and corrective action methods when necessary; schedules work hours and assignments for employees to meet the needs of the Department’s customers; administers hospital and department policies and procedures; completes employee appraisals

· Provides opportunities for self and staff development through orientation, education, and training; maintains professional qualifications and remains abreast of current developments and trends in collections and account resolution processes including billing

· Provides/coordinates community and education programs as needed; responds to physician requests and the Medical Staff personnel

· Assesses current volumes, and projects/plans for future service needs; establishes operational goals and objectives; evaluates achievements at least annually

· Randomly audit patients accounts, cash receipts and deposits using sampling techniques to ensure accuracy; coaches employees for improvement where necessary based on predetermined parameters; ensures that insurance EOBs are processed as required and financial counseling is effective allowing representatives to collect per the payment arrangements or offer financial assistance as needed.

· Develops and implements policies and procedures for the department

Education: High School Diploma or Equivalent

Experience: Five (5) years’ experience in Patient Accounting and one (1) year supervisory experience

Skills and Knowledge: Manages staff through positive reinforcement that motivates and instills confidence; typing and computer CRT experience; proficient with Microsoft Office; knowledge in pre-billing or billing; knowledge of accounting principles; knowledge and skilled in office procedures; verbal and numerical intelligence; ability to interact with the public; ability to motivate people and utilize resources in an organized manner.