Manufacturing Customer Service Associate

Shift:  8:30am-5:00pm, Monday-Friday

Hourly Wage: $21.00-$26.00

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. We pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Manufacturing Customer Service Associate to join our team.

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary Manufacturing Customer Service Associate

As a Manufacturing Customer Service Associate, you will be the key link between customers and the company, ensuring accurate and efficient processing of orders. Your responsibilities would involve verifying materials availability, entering quotes into the ERP system, and sending order acknowledgements to keep everything on track.

Key Responsibilities Manufacturing Customer Service Associate

• Enter purchase orders and quotes. Confirm ship dates and follow up with tracking information to customers.
• Communicate with the team and production regarding any material issues and potential late shipments. 
• Coordinate with the Production Department to obtain accurate shipment lead time information.
• Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner. 

• High School Diploma or equivalent required
• Professional communication skills, math, and problem-solving are a must.
• Detail-oriented data entry skills required.
• Proficiency with Microsoft Office
• Experience with reading and interpreting technical drawings is preferred.

Physical Requirements 

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Benefits

• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
• 401(k) plan with a 50% employer match.
• Profit Sharing
• Ongoing training and development programs.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the Manufacturing Customer Service Associate position.  

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.