Manufacturing Customer Service Representative

Customer Service Representative

Location: Onsite in Hanover Park (this is not a remote position)

Schedule: Mon-Fri 8am-5pm

Requirements

• Knowledge in Windows based computer systems.


• Proficient in Microsoft Office, i.e. Outlook, Excel and Word


• Open to learning proprietary software programs for Camcraft (Epicor (preferred), IQS & sharepoint) and customers.


• Proficient in verbal and email communication, working as the liaison between the company and customers.


• Understanding of production helpful in working towards customer's needs and involving other departments as needed.


• Detail and numbers oriented.


• Great communication skills over the phone and in person.


• Organized in completing projects and time management.


• Order entry.


• Forecast entry.


• Quote entry.


• Job entry.


• Customer entry.


• Part entry.


• RMA processing.


• Customer Logistics.