Marina Manager

OVERVIEW: Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock.

KEY TASKS:

• Market, promote and lease annual water and dry storage slips.


• Resolve customer issues and build a loyal customer base for the marina.


• Manage and ensure safe and profitable operations of marina.


• Invoice, collect and apply payments.


• Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds.


• Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work.


• Communicate customer satisfaction standards to all personnel.


• Provide an exceptional customer experience for all visitors to the marina facility.


• Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations.


• Partners with other departments to produce special events and promotions at the marina.


• Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers.


• Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately.


• Ensure compliance with all federal, state and local regulations regarding marina operations.


• Implement safe, effective and efficient work procedures


• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.


• Other duties as assigned

KEY RESULT AREAS:

• Safe and profitable operation


• Occupancy


• Zero loss or down time due to equipment failure


• Severe weather plan executed


• Top condition facility, docks and customer areas.


• High level of customer service and responsiveness to issues.