Marketing Services & Operations Manager

Chubb Benefits is seeking a Marketing Services & Operations Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY:
The Marketing Services & Operations Manager is responsible for overseeing the delivery and maintenance of marketing collateral for both print and digital production. This role provides editorial support and manages the development and ongoing needs of the integrated marketing platform, Marketing-on-Demand. The Manager collaborates with business partners to create scalable processes and solutions that align with product, brand, legal, and regulatory guidelines. This position also manages workflow assignment, invoice processing, compliance service requests, and serves as the primary liaison with external vendors and partners.

RESPONSIBILITIES:

• Maintain and deliver marketing collateral to clients for both print and digital production
• Assist with the development and maintenance of marketing needs for the integrated marketing platform, Marketing-on-Demand (MOD)
• Collaborate with business partners to create scalable processes and solutions aligned with product, brand, legal, and regulatory guidelines
• Manage workflow assignment (traffic management) for all marketing services job requests
• Process all Boost invoices
• Test all MOD uploads and coordinate User Acceptance Testing (UAT) for all MOD customizable jobs
• Support production and execution of product materials, ensuring timely and accurate delivery
• Peer review all in-flight jobs for quality and accuracy
• Participate in department meetings to discuss processes, project status, and continuous improvement
• Communicate effectively with inter-departmental stakeholders
• Collaborate with initiative managers and marketing teams to meet project timelines
• Serve as the main day-to-day contact for clients, suppliers, and external partners, providing timely responses to all inquiries
• Ensure high quality standards in all client deliverables
• Collaborate with production facilities to ensure conformance and delivery of KPIs
• Identify and implement improvements in the efficiency and effectiveness of sales account operations
• Perform other related duties and participate in special projects as assigned
• Demonstrate an interest in learning about corporate value propositions to provide expertise over time in product and enrollment marketing

COMPETENCIES:

• Relationship-Builder: Builds strong working relationships and maintains an exceptional client service mindset
• Problem Solving: Takes an organized and logical approach to issues, looks beyond the obvious, and develops insight into problems
• Continuous Learning: Demonstrates a desire and capacity to expand expertise and grow professionally
• Initiative: Willingly does more than required, meets objectives with minimal supervision, and is self-motivated
• Adaptability: Redirects efforts in response to changing circumstances and effectively prioritizes competing demands
• Results Orientation: Executes on plans, drives for results, and takes accountability for outcomes
• Values Orientation: Upholds and models Chubb values, acts ethically, and fosters high collaboration
• Detail Oriented: Exceptional attention to detail and timely delivery
• Creativity: Ability to develop alternative methods when traditional approaches aren’t successful

SKILLS:

• Ability to thrive in a fast-paced environment
• Passionate, eager to learn, and open to sharing ideas
• Ability to work independently and as part of a team
• Excellent project management and multitasking skills
• Positive attitude and strong collaboration skills
• Highly proficient with Microsoft Word, Acrobat Pro, and PowerPoint

EDUCATION AND EXPERIENCE:

• Bachelor’s degree required
• 5+ years’ work experience in marketing operations, production, or related field