Marketplace Support Specialist - PA

Harrisburg, PA (Hybrid after 90 days)
$19 – $21 an hour
Full-Time | Monday – Friday | Day Shift

Job Overview

We are looking for a Marketplace Support Specialist to join our team in Harrisburg, PA. This role is ideal for someone who enjoys customer interaction, problem-solving, and working with automotive products. You will support our growing online marketplaces (including eBay and Amazon) by assisting customers, managing listings, and helping ensure smooth day-to-day operations.

Key Responsibilities

• Provide customer support via email and messaging (50–75% of daily work)


• Answer questions related to orders, shipping, returns, and product details


• Manage and update product listings on eBay, Amazon, and other platforms


• Monitor inventory levels and marketplace activity


• Process returns and resolve shipping issues


• Partner with warehouse and shipping teams to ensure timely fulfillment


• Troubleshoot listing errors, order issues, and customer concerns


• Monitor customer feedback and maintain high service standards

Qualifications

• 1–2 years of customer service, eCommerce, or marketplace experience preferred


• Strong communication and problem-solving skills


• Ability to multitask and manage multiple systems simultaneously


• Experience with Microsoft Office, Zendesk, InOrder, or other inventory management systems preferred


• Automotive knowledge or interest is a plus


• High school diploma or GED required

Work Environment & Schedule

• Hybrid schedule: 3 days per week in-office after 90 days


• Monday through Friday, daytime hours


• Office environment with occasional collaboration with warehouse/shipping teams


• Ability to lift up to 25 lbs occasionally

Benefits

• Biweekly pay


• Paid Time Off and Company Paid Holidays


• Medical, Dental, and Vision Insurance with affordable options


• Health Savings Account with company contribution


• Life and Short-Term Disability Insurance


• 401(k) plan with 4% company match and profit sharing


• Company Discounts


• Employee Assistance Program


• Employee Referral Program


• Casual dress code

Who We Are

Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on Teamwork, Respect, Customer Service, Integrity, and Innovation. We are a trusted name in automotive parts and accessories and continue to grow.

Equal Opportunity Employer

CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify Statement

CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.