Medicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Bethesda, MD

About Us: 

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. 

About the Role:

As a Medicaid Eligibility Representative, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid. You'll work directly with patients, assisting them in completing applications and gathering necessary paperwork, as well as coordinating with relevant government offices to establish eligibility.

Key Responsibilities: 

Successfully coordinate and manage the portfolio of applicants with support staff

Work as a team player to meet both personal and group or office goals 

Conduct financial fact-finding interviews with patients who are seeking Medicaid and / or other community benefits

Complete Medicaid and other applicable applications/releases

Monitor all applicants who are eligible for Medicaid or other financial assistance or coverage plans, as required

Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems

Ensure all supporting documents, including applications and receipts, are obtained and filed timely

Adhere to all policies and procedures and understand company handbook

Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients’ compliance programs

Skills & Competencies: 

Compassion

Communication

Problem-solving

Teamwork

Required Qualifications: 

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Bilingual in English & Spanish

Experience with electronic health record or similar software program 

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Excellent verbal and written communication and interpersonal skills

May work occasional evenings and Saturdays 

Preferred Qualifications: 

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and Insurance

Experience with medical billing/claims processing

Time management and sound decision-making skills

Experience providing excellent customer service in a variety of situations, including those that escalate

Employment eligibility: 

Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer: 

Comprehensive paid training 

Medical, dental, and vision insurance 

HSA and FSA available 

401(k) with company match 

Paid Wellness Time and Holidays 

Employer paid life insurance and long-term disability 

Internal growth opportunities 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

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