Medical Assistant

OVERVIEW:

The Medical Assistant (MA) works through the direction of the Lead MA /Clinic Admin to assist with maintaining efficient patient flow and quality care during clinic hours. The MA works as part of a health care team including physicians, nurse practitioners, patient services representatives, medical records, front desk, and other medical assistants to provide comprehensive care in a nonjudgmental manner.

RESPONSIBILITES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

• Provide support of all functions within their respective scope of care as MA.
• Assist in work of clinic staff including front desk, peer medical assistants and other support staff, as instructed.
• Assist with intake, financial screening, scheduling, and set-up for patient visits.
• Active with the training on health education, policies and procedures and laboratory services.
• Assist as needed including medication refill requests, specialty and procedure referrals, pre- and post-clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Assist with the coordination or work with the Preventative Health Coordinator and Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care calls, and high-risk referrals.
• Works in collaboration with other clinic staff on programs to improve patient outcomes. Assist in organizing and participating in quality improvement activities using the PDSA model to improve systems/services.
• Perform other administrative tasks and clinical care as assigned by Lead MA/ECA.
• Supports the coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Assist with other administrative projects and tasks as needed.
• Assist with daily monthly quality assurance reviews including emergency kit check off.
• Preforms other duties as assigned by management

MINIMUM POSITION REQIREMENTS:

Education & experience: College or trade school education, high school diploma, or equivalent. Completion of certified medical assistant training program required. Phlebotomy certification a plus. Minimum of one year experience in an outpatient medical clinic or hospital, medical office setting.

Special Skills/Equipment: Bilingual English/Spanish is a plus. Preform phlebotomy and basic laboratory duties. Must provide proof of current driver’s license and auto insurance. Demonstrate the skills to provide age-appropriate care to the clients of the clinic. Demonstrate knowledge of the principals of growth and development over the life span and possess the ability to interpret information relative to the patients age related needs.

Expectations: Attendance and punctuality is necessary. Ability to work well with a multidisciplinary team. Ability to problem solve and be self-motivated. Must have a commitment to excellence and high standards. Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills. Must have ability to multitask, manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail. Able to operate computer software with training. Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions. Able to work independently with little or no supervision. Required to have the ability to deal effectively with a diversity of individuals at all organizational level and with external customers.

Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate office requirement, including computer and copier equipment. Must be able to sit or stand for long periods of time, with occasional walking. Ability to bend and lift up to 25 pounds. Hearing and vision required.