Medical Assistant

Summary: Medical Assistants work with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Southwest Community Health Center (SWCHC) policies and missions.

SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).

• Processes patients according to established agency policies and procedures in accordance with state and Joint Commission standards.
• Assists other staff in ensuring the smooth and efficient running of the department.
• Performs all duties according to established Infection Control and OSHA policies.
• Proactively anticipate the requirements of both patients and the clinical team, ensuring efficient patient preparation for a consistent workflow.
• Prepare patients for clinician appointments based on factors such as visit type, primary complaint, and clinician preferences.
• Execute various tasks associated with patient visits, such as documenting chief complaints, reviewing medication lists and allergies, recording vital signs, conducting age- and gender-appropriate preventive health screenings, and conducting lab tests or procedures as ordered by clinicians or per established protocols.
• Manage incoming patient calls by answering them and accurately documenting information, responding to patient inquiries under the guidance of nurses or clinicians.
• Provide support for administrative duties related to patient care, including but not limited to completing necessary forms, scheduling patient appointments, and digitizing patient records within the EPIC EHR system.
• Performs CLIA waived testing according to established policies.
• Attends department and other meetings as assigned.
• Assists in stocking exam rooms as necessary.
• Maintains strict confidentiality at all times.
• If capable, acts as interpreter when necessary.
• Other related duties as assigned.

Qualifications:

Oral and written proficiency in English, bi-lingual fluency in Spanish preferred. The selected candidate will have a thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem-solving skills and strong computer skills.

Education and/or Experience:

• High School Diploma or GED and successful completion of a Medical Assistant program (diploma) from an accredited school or be certified as a Medical Assistant.
• Basic Life Support Certification is also required.

Physical Requirements and Work Environment:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.