Medical Assistant

Job Description – Medical Assistant

Employment Type: Part-Time

Reports To: COO

• Client Health Support: Assist in the intake and medical screening of new shelter residents; provide basic health assessments, vital signs, and health history documentatio.
• Crisis & Safety: Support crisis intervention and safety protocols; assist in managing medical emergencies until professional care is available.
• Health Services Coordination: Facilitate referrals to local healthcare providers, clinics, and social services; help clients access medications, vaccinations, and preventive care.
• Facility Maintenance: Contribute to maintaining a clean, safe, and hygienic shelter environment; assist in sanitation

Required Qualifications

• High school diploma or equivalent; preferably a medical assistant certification (e.g., CMA, RMA) or related healthcare training.
• Experience in a healthcare setting, preferably with vulnerable or homeless populations, is strongly preferred.
• Strong communication and interpersonal skills; ability to work in a fast-paced, compassionate environment.
• Proficiency in basic medical procedures (vital signs, wound care, minor first aid) and record-keeping systems.
• Ability to maintain confidentiality and respect client privacy.

Preferred Qualifications

• Experience in shelter or community health settings.
• Knowledge of public health resources and social service networks.
• Familiarity with crisis intervention and trauma-informed care.

Work Environment

• 24/7 or shift-based schedule depending on shelter needs.
• May work in challenging conditions; requires resilience, empathy, and adaptability.
• Infection Control Measures

Required Qualifications

• High school diploma or equivalent; preferably a medical assistant certification (e.g., CMA, RMA) or related healthcare training.
• Experience in a healthcare setting, preferably with vulnerable or homeless populations, is strongly preferred.
• Strong communication and interpersonal skills; ability to work in a fast-paced, compassionate environment.
• Proficiency in basic medical procedures (vital signs, wound care, minor first aid) and record-keeping systems.
• Ability to maintain confidentiality and respect client privacy.

Preferred Qualifications

• Experience in shelter or community health settings.
• Knowledge of public health resources and social service networks.
• Familiarity with crisis intervention and trauma-informed care.

Work Environment

• 24/7 or shift-based schedule depending on shelter needs.
• May work in challenging conditions; requires resilience, empathy, and adaptability.
• Collaborative, team-oriented environment with a focus on client dignity and safety.
• Note: This role blends healthcare support with shelter operations, requiring both clinical skills and social service awareness.

Job Requirements

Required Qualifications

• High school diploma or GED required.
• Current Medical Assistant certification (CMA, RMA, CCMA, or equivalent) preferred or willingness to obtain certification within an agreed-upon timeframe.
• Current CPR/BLS certification.
• Minimum of one (1) year of experience in a medical office, clinic, urgent care, community health center, or similar healthcare setting.
• Basic knowledge of medical terminology, infection control practices, and vital signs.
• Ability to accurately document services and maintain confidential medical records in accordance with HIPAA.
• Proficient with basic computer systems and electronic medical records (EMR/EHR).
• Valid Florida driver’s license with an acceptable driving record preferred.

Knowledge, Skills & Abilities

• Demonstrates compassion, empathy, and professionalism when serving individuals experiencing homelessness.
• Strong understanding of trauma-informed care and client-centered service.
• Excellent communication and interpersonal skills with the ability to build trust across diverse populations.
• Ability to remain calm during crisis situations and assist with de-escalation when appropriate.
• Strong organizational skills with attention to detail and accurate documentation.
• Ability to prioritize tasks in a fast-paced environment.
• Works effectively both independently and as part of a multidisciplinary team.
• Maintains strict confidentiality and professional boundaries.
• Demonstrates flexibility and adaptability as client needs and priorities change throughout the day.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 30 pounds.
• Ability to assist clients with limited mobility when appropriate.
• Ability to perform repetitive tasks such as taking vital signs, preparing medications (if applicable), and completing documentation.
• Ability to work in a shelter environment that may include exposure to communicable illnesses, strong odors, noise, and emotionally challenging situations.

Preferred Qualifications

• Experience working with vulnerable populations, including individuals experiencing homelessness, mental illness, or substance use disorders.
• Experience in a Federally Qualified Health Center (FQHC), nonprofit clinic, emergency shelter, or public health setting.
• Familiarity with motivational interviewing, harm reduction principles, and behavioral health services.
• Bilingual (English/Spanish) preferred.
• Experience coordinating care with community healthcare providers and social service agencies.

Core Competencies

• Compassion and Respect
• Trauma-Informed Care
• Accountability
• Teamwork and Collaboration
• Professional Communication
• Adaptability
• Integrity and Confidentiality
• Client Advocacy