Medical Authorization Specialist

The Medical Authorization Specialist is responsible for coordinating prior authorizations, insurance verifications, medication approvals, and medical service approvals to support timely patient care and accurate reimbursement. This role works closely with providers, pharmacies, insurance companies, and internal clinical or billing teams to obtain required approvals, resolve authorization issues, and maintain complete documentation.

This position will be performed in the office environment. The role typically requires frequent computer use, phone communication, insurance portal access, and coordination with multiple departments. Standard business hours are common, though schedules may vary based on organizational needs.

This position typically reports to their Regional Manager, DOD Operations Manager, or Project Manager.

Key Responsibilities

• Review provider orders, prescriptions, medical records, and insurance requirements to determine whether prior authorization is needed.
• Submit authorization requests for medications, diagnostic testing, procedures, durable medical equipment, and other covered services.
• Verify patient insurance eligibility, benefits, coverage limitations, deductibles, copays, and payer-specific authorization requirements.
• Communicate with insurance companies, pharmacy benefit managers, pharmacies, provider offices, and patients to obtain missing information and follow up on pending requests.
• Document authorization status, approvals, denials, appeals, reference numbers, effective dates, and follow-up actions accurately in the appropriate system.
• Track authorization requests to ensure timely completion and reduce delays in treatment, medication access, or scheduled services.
• Research and resolve authorization denials, discrepancies, claim issues, and payer requests for additional documentation.
• Assist with appeals, reconsiderations, peer-to-peer coordination, and resubmission of corrected authorization requests when needed.
• Maintain compliance with HIPAA, payer policies, organizational procedures, and applicable healthcare regulations.
• Collaborate with billing, clinical, pharmacy, scheduling, and patient services teams to support continuity of care and revenue cycle efficiency.

Required Qualifications

• High school diploma or equivalent required; associate degree in healthcare administration, medical billing, pharmacy technology, or a related field preferred.
• Previous experience in prior authorization, pharmacy, medical billing, insurance verification, healthcare administration, or revenue cycle support preferred.
• Knowledge of medical terminology, pharmacy terminology, insurance plans, prior authorization processes, and payer requirements.
• Ability to read and interpret clinical documentation, prescription information, insurance guidelines, and authorization criteria.
• Proficiency with electronic health records, pharmacy systems, insurance portals, practice management systems, and standard office software.
• Strong written and verbal communication skills with the ability to interact professionally with patients, providers, pharmacies, and insurance representatives.
• Experience working with Medicare, Medicaid, commercial insurance plans, specialty pharmacy authorizations, or pharmacy benefit managers (preferred).
• Familiarity with ICD-10, CPT, HCPCS, NDC numbers, formularies, quantity limits, and medical necessity criteria (preferred).
• Experience assisting with appeals, denied claims, specialty medication approvals, or high-volume authorization workflows (preferred).

Core Skills and Competencies

• Excellent attention to detail and accuracy in documentation.
• Strong organization and time-management skills with the ability to manage multiple requests and deadlines.
• Problem-solving skills to identify barriers, obtain missing information, and resolve authorization delays.
• Customer service focus with a professional and compassionate approach to client communication.
• Ability to work independently while collaborating effectively with clinical and administrative teams.
• Commitment to confidentiality, compliance, and quality patient care.