Medical Office Associate I: Full Time, Atlantic Rehab Warren

Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our outpatient rehabilitation site located in Warren, NJ. This is a full time and benefitted position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team. 

Principal Accountabilities: 

• Completes check-in processes 


• Assists patients with appointment scheduling adhering to rehab guidelines


• Runs appointment estimates and collects co-pays and up front balances


• Monitors online appointment portal and responds to patient requests  


• Addresses EPIC work queues and maintains them in good standing 


• Manages departmental phone lines 


• Makes confirmation calls 


• Orders office supplies, business cards


• Delivers excellent customer service  


• Provides administrative support to clinical and management team members


• Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies


• Reports facility issues


• Assists with insurance responsibilities 


• Maintains proper and timely communication with team members and leadership team


• Performs other administrative tasks as needed 


• Assist with training 

Required: 
1. High School Diploma or equivalent experience
2. Prior customer service experience ina medical office is strongly preferred

Preferred: 
1. EPIC knowledge 
2. Bilingual
3. Prior experience in a health facility