Medical Programs Case Coordinator

POSITION SUMMARY

The Medical Programs Case Coordinator provides essential support to Fora Health’s medical team, with responsibilities spanning Medication for Addiction Treatment (MAT), Residential, Withdrawal Management, and Psychiatric services. This role is central to coordinating patient care, facilitating transitions between levels of service, and supporting clinical operations. The Medical Programs Case Coordinator works closely with medical providers, nurses, residential assistants, addiction counselors, peer mentors, and administrative staff to ensure continuity and quality of care.

ESSENTIAL JOB DUTIES

• Care Coordination:
  Coordinate patient appointments, facilitate transitions between programs, occasionally accompany patients to visits, and provide personalized support including referrals, follow-ups, and resource navigation.
• Medication Support:
  Support medication management by assisting with ordering, conducting audits, and coordinating with pharmacy partners. Help resolve medication-related issues, promote safe administration practices, and connect patients with community resources, including identifying low-cost pharmacy options.
• Patient & Team Communication:
  Serve as a liaison between medical, residential, and administrative teams. Communicate with patients and providers to ensure continuity of care and timely service delivery.
• Documentation & Compliance:
  Maintain accurate records of coordination activities. Ensure adherence to agency policies including confidentiality, ethics, and professional boundaries.
• Community Engagement:
  Provide outreach and promote access to services. Collaborate with community partners to support patient transitions and resource access.
• Cultural Responsiveness:
  Apply trauma-informed, patient-centered approaches. Recognize and respond to bicultural values and needs to improve service accessibility and outcomes.
• Professional Development:
  Attend required trainings and meetings. Perform other duties as assigned to support program goals.

ADDITIONAL JOB RESPONSIBILITIES

• Attend staff meetings as scheduled.
• Additional trainings to be completed as assigned in a timely manner.
• Special projects and other duties as assigned.
• Participate in ongoing supervision and consultation.
• If eligible, drive a company vehicle responsibly and maintain a clean driving record.
• Work effectively as part of an interprofessional team.

SUPERVISORY FUNCTIONS

This position does not have supervisory duties.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred.
• Minimum 3 years of relevant experience in healthcare or behavioral health, ideally with substance use disorder and underserved population.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
• Detail-oriented and organized
• Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
• Ability to maintain professional boundaries with patients, the community, and other staff members.
• Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
• Written and organizational skills to complete all required documentation.
• Communicates information effectively in writing and verbally
• Strong organizational skills and attention to detail
• Displays initiative and problem-solving skills
• Basic knowledge of substance-use disorders
• Marked ability to demonstrate and utilize self-awareness
• Intermediate understanding of mental health disorders and symptom presentation

OTHER REQUIREMENTS

• For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of two years of sobriety for this position.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass DHS criminal background and DMV checks.
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS

• Prolonged use of computer
• Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
• Position generally works in an indoor office environment with infrequent travel between sites or to special events.
• Position does not consistently require overtime. Adjustment of work schedule may be required.
• Position generally works in an indoor office environment with occasional travel between sites or to special events.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided. 
• Fast paced, high volume work environment.