Medical Receptionist

Medical Receptionist
Full-Time | $19.21–$21.02 per hour | Monday–Friday 8:00 AM–5:00 PM 
Location: Elgin, IL 60120

About Illinois Pain & Spine Institute (IPSI)
Illinois Pain & Spine Institute is the largest interventional pain practice in Illinois, proudly serving patients for over 25 years across multiple Chicago-area locations. Our award-winning physicians—including multiple Castle Connolly Top Doctor honorees—specialize in advanced, minimally invasive treatments that restore mobility and improve quality of life.

The Opportunity
In this role, you’ll be a key part of the patient experience—supporting both front-office operations and clinical workflows. From welcoming patients and managing records to assisting with patient flow and maintaining an organized environment, your work ensures the clinic runs smoothly, safely, and efficiently.

What You’ll Do
Patient Experience & Front Desk Operations

• Check patients in and out efficiently and professionally 
• Register patients and collect co-pays and deposits 
• Prepare and distribute required documentation (new patient forms, insurance cards, privacy notices) 
• Answer phones, direct calls, and schedule appointments 

Administrative & Medical Records

• Create and maintain patient charts; pull and file records as needed 
• Ensure accuracy, organization, and confidentiality of all medical records 
• Obtain and update patient information, including histories, vitals, and test results 

Clinical & Patient Support

• Prepare examination rooms 
• Assist with patient transport and clinic flow 
• Provide compassionate support and assistance to patients and families 

Compliance & Operations

• Follow clinical guidelines and complete required annual training 
• Ensure compliance with HIPAA, OSHA, and all healthcare regulations 
• Maintain a clean, organized facility and adequate supply levels 
• Perform other related duties as assigned 

You’ll Thrive in This Role If You…

• Enjoy working in a fast-paced, patient-centered environment 
• Are highly organized and detail-oriented 
• Communicate clearly and professionally with patients and team members 
• Take initiative and can work both independently and collaboratively 
• Are committed to maintaining confidentiality and high ethical standards 
• Bring a compassionate, service-oriented approach to every interaction 

Qualifications

• High school diploma or GED required 
• At least 1 year of experience in an administrative role 
• Previous experience in a healthcare setting preferred 

Skills & Abilities

• Excellent verbal and written communication skills 
• Strong interpersonal and customer service skills 
• Proficiency in Microsoft Office Suite or similar software 
• Strong organizational skills and attention to detail 
• Knowledge of clerical procedures (recordkeeping, filing systems) 
• Understanding of medical terminology and office ethics 
• Ability to maintain strict patient confidentiality 

Benefits We Offer

• Health, Dental & Vision Insurance 
• Paid Time Off (PTO) 
• Company Paid Holidays 
• 401(k) Retirement Plan 
• Accident and Life/AD&D Insurance 
• Short-Term Disability Insurance 
• Travel Assistance Program 
• ID-Theft Protection Services 
• LifeMart Employee Discount Program 
• Bonusly (employee recognition platform) 
• DailyPay (on-demand pay access) 
• Health Savings Account (HSA) 
• Health Management Tools 

Ready to Make a Difference in Patient Care?
If you're passionate about delivering excellent service, supporting clinical teams, and helping patients feel cared for at every step, this is your opportunity to join a leading practice in interventional pain care.
Apply today and be part of a team that’s changing lives—one patient at a time.

 

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.