Medical Receptionist

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences. If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

Essential Duties and Responsibilities:  

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. 

• Welcomes patients and visitors in person or on the telephone. 

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 

• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. 

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. 

• Ensures availability of treatment information by filing and retrieving patient records. 

• Maintains patient accounts by obtaining, recording, and updating personal and financial information. 

• Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims. 

• Helps patients in distress by responding to emergencies. 

• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 

• Perform related duties as assigned by supervisor. 

• Maintain compliance with all company policies and procedures. 

• Other duties as assigned.  

Education and/or Work Experience Requirements:  

• At least 2 years experience as a Medical Receptionist, supervisory experience a plus.   

• Experience using an Electronic Medical Record (EMR/EHR) system for patient registration, documentation, billing, and scheduling. 

• General understanding of medical insurance processes, billing practices, and reimbursement fundamentals.  

• Experience collecting patient payments, including copays, deductibles, and outstanding balances, with professionalism and accuracy. 

• Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients.  
   

• Excellent computer proficiency (MS Office - Word, Excel, and Outlook).  

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.  

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.   

• High school diploma or GED required.   

Physical Requirements:  

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.  

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 

• Must be able to talk, listen and speak clearly on telephone