Medical Receptionist

Company: GetWell HealthSystems
Location: Jeffersonville, Indiana
Job Type: Full-Time | On-Site
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Summary

GetWell HealthSystems is seeking a professional, organized, and patient-focused Medical Receptionist to join our healthcare team in Jeffersonville, Indiana. The Medical Receptionist will serve as the first point of contact for patients and visitors while supporting the day-to-day administrative operations of the medical office.

The ideal candidate will provide exceptional customer service, maintain accurate patient information, and help ensure a smooth and welcoming experience for every patient.

Key Responsibilities

• Greet patients and visitors in a friendly, professional, and compassionate manner.


• Check patients in and out and ensure all required information is completed accurately.


• Answer incoming phone calls, respond to general inquiries, and route calls to the appropriate department or provider.


• Schedule, confirm, reschedule, and cancel patient appointments.


• Verify patient demographics, insurance information, and eligibility.


• Assist patients with registration, intake forms, and general administrative questions.


• Maintain accurate patient records in the electronic medical record (EMR/EHR) system.


• Collect co-pays, payments, and other patient balances when applicable.


• Process referrals, medical records requests, faxes, messages, and other office documentation.


• Coordinate communication between patients, providers, nurses, and other clinical staff.


• Maintain patient confidentiality and comply with HIPAA and organizational policies.


• Monitor patient flow and communicate delays or scheduling concerns appropriately.


• Maintain a clean, organized, and professional front-desk and waiting-area environment.


• Provide compassionate assistance to patients who may have questions or concerns.


• Complete daily administrative and clerical tasks accurately and on time.


• Support providers and clinical staff with front-office coordination as needed.


• Participate in staff meetings, training, and process-improvement activities.


• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.


• Previous medical receptionist, healthcare, front-desk, or customer service experience preferred.


• Experience working in a medical office or healthcare environment is a plus.


• Knowledge of medical terminology and insurance verification preferred.


• Experience with EMR/EHR systems preferred.


• Strong verbal and written communication skills.


• Excellent customer service and interpersonal skills.


• Strong attention to detail and organizational abilities.


• Ability to multitask and work effectively in a fast-paced healthcare environment.


• Basic computer proficiency, including Microsoft Office and electronic healthcare systems.


• Ability to handle confidential and sensitive patient information professionally.


• Reliable, punctual, and professional with a positive attitude.

Work Schedule

Full-Time | Monday–Friday | 8:00 AM–5:00 PM

This is an on-site position at the GetWell HealthSystems location in Jeffersonville, Indiana.

Benefits & Growth Opportunities

• Full-time weekday schedule


• Paid time off


• Health benefits


• Supportive healthcare team environment


• Professional development and training opportunities


• Opportunities for career growth and advancement

Equal Opportunity

GetWell HealthSystems is committed to providing an inclusive and professional workplace and encourages qualified candidates from diverse backgrounds to apply.