Member Advocate I: Hoag Clinic Engagement Service

Primary Duties and Responsibilities

• Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Education and Experience

Required:

• High School Diploma or equivalent

• 1-3 years of customer service experience

Preferred:

• Call Center Environment Experience

• Familiarity with medical terminology

• Experience with Radiology scheduling

License Required

N/A

License Preferred

N/A

Certifications Required

N/A

Certifications Preferred

N/A