Member Contact Center Representative

Join a Team that Treats You Like Family—and Works Together to Make a Positive Difference

At Old Hickory Credit Union, we’re more than just a financial institution – we’re a close-knit team that’s been serving our neighbors since 1934. We’re passionate about providing exceptional member service and building genuine connections with our members. For over 90 years, our employees have been the heart of everything we do, and we’re committed to helping them learn, grow, and succeed.

What’s great about working at OHCU:

• Competitive pay and a robust benefits package
• Paid on-the-job training to help you succeed starting day one
• Career growth opportunities within a stable, community-driven organization
• A welcoming workplace where your contributions truly matter

We’re currently looking for an outgoing, dependable, and service-focused Member Contact Center Representative. In this full-time role, you’ll be the friendly, knowledgeable voice that greets members, assists with transactions, and helps make their day a little brighter, all while being part of our mission: “Making a Positive Difference in our Neighbors’ Lives”. If you’re ready to work with a team that values integrity, compassion, and community, we’d love to meet you!

Typical working hours: 7:45 AM - 4:00* PM Monday-Thursday, 7:45 AM - 5:00* PM Fridays

Duties/Expectations:

• Will learn many aspects of the Credit Union including assisting members with questions, making transactions for members, and providing general account information.
• Provide accurate, courteous, friendly, and timely, and professional telephone services.
• Answer calls and direct them to other departments if needed with minimal transfers.
• Perform members’ transactions without errors and assist with Home Banking and any troubleshooting needs that may arise.
• Answer questions about products and services and resolve problems that are within your authority level.
• Perform as the first line of security to our members and the Credit Union while assisting with members’ financial needs.
• Problem-solve with members and other departments within the Credit Union to find solutions for our members.
• Cross selling, including providing members with information about products and services the Credit Union offers.
• Record keeping and report processing.
• Must be comfortable working on a PC and phone headset and in a cubicle setting.
• Must be able to handle answering a large volume of phone calls per day.
• Requires sitting at a desk for periods of time.
• Organization and accuracy are essential in this position.
• Perform other duties as assigned.

Benefits:

• Medical, Dental, Vision
• 401K with Company Match
• Life (company paid)
• Short Term Disability (company paid)
• Long Term Disability (company paid)
• Telemedicine (company paid)
• Paid federal holidays after probation
• Paid Time Off
• Birthday time off
• Tuition reimbursement

Qualifications/Skills:

• High school diploma or equivalent required
• Previous banking/financial experience strongly preferred
• Previous inbound call center experience a plus
• Experience in use of PCs (Windows computers), calculators, and other office equipment
• Able to pass a background check and a drug screen
• Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.

Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.