Member Engagement Lead

Description

If you thrive in a fast-pace, multi-tasking role, balanced with down-time to creatively discern how to improve the day-to-day flow of business, then you are just who we are looking to hire at the YMCA!

About the YMCA of Columbia-Willamette

The YMCA of Columbia-Willamette is a leading nonprofit organization serving communities throughout Oregon and Southwest Washington. Guided by our mission to strengthen community through Youth Development, Healthy Living, and Social Responsibility, we provide programs and services that help individuals of all ages learn, grow, and thrive.

Our employees are passionate about creating welcoming, inclusive environments where everyone has the opportunity to reach their full potential. Every position contributes to our mission and plays an important role in strengthening the communities we serve.

• Free Household Gym Membership
• Program Discounts
• Paid Sick Leave
• Tuition Reimbursement Opportunities
• Opportunities for Growth/Leadership
• Build your Resume
• Work with your friends
• Engage with your community
• Flexible working hours (part time - up to 20 hrs/week) based on your availability, with the opportunity to pick up additional shifts

Objective:

To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development and social responsibility. Individual will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors.

Job Responsibilities:

Under the direction of the Leader of Healthy Living this position is responsible for any and all duties in the Membership Department. Duties include:

• Greeting all persons who enter the facility and referring/directing those to the proper department
• Giving guided tours to prospective members 
• Acting as cashier
• Answering phones
• Assist in membership recruitment and retention efforts of the Membership Department
• Administrative tasks of the front desk
• Registering members into programs and memberships
• Assisting in maintaining facility cleanliness through a variety of daily tasks.
• Acting as manager on duty 
• supporting the training of current and new employees 
• ensuring the safety of the facility and those on the property 
• Deescalating problems when they arise 
• Reporting incents and accidents  

Above all else, every YMCA employee shares responsibility for protecting children, vulnerable adults, members, employees, volunteers, and guests by maintaining professional boundaries, following abuse risk management policies, and fostering a culture of safety and accountability.

This list is not intended to be all-inclusive. Employees may perform other duties as assigned to meet organizational needs.

What Success looks like in this role:

1. Demonstrates in word and action the Y’s Christian principles of love, honesty, respect, responsibility and service and a commitment to the Y’s vision and mission.

2. Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.

3. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.

4. Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence.

5. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

6. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

7. Assesses, minimizes and prevents risk, practices consideration for the safety of others, adheres to Association standards of proper notification of incidents and care of the work environment and equipment, identifies and responds to circumstances appropriately.

8. Meets attendance expectations, follows Association procedures for requesting and documenting absences, is punctual, reliable, and adaptable, takes initiative, and accepts responsibility.

9. Demonstrates effective interpersonal skills, perceives, understands and manages interactions appropriately, is accountable for own actions, capitalizes on learning opportunities, and is open to performance feedback and coaching.

10. Demonstrates compliance in the following areas: Paylocity, employee paperwork, performance

evaluations, personnel policies, and procedures i.e. dress code, code of conduct. Attends mandatory

trainings and meetings, acquires and maintains required certifications for current position.

11. Relationships – Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work.

12. Functional Expertise – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Minimum Qualifications

• 2+ years customer service experience
• High School diploma or its equivalent
• Hours of Availability: Monday-Friday mornings, afternoons and evenings, weekend availability when needed.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

This position may require the ability to:

• Stand and/or walk for extended periods of time
• Bend, stoop, kneel, crouch, and reach
• Lift, carry, push, and/or pull up to 50 pounds
• Use hands and fingers to operate equipment and technology
• Communicate effectively in person and electronically
• Read and interpret written information
• Perform repetitive motions as required by the position

Working Conditions

Working conditions may include:

• Moderate to high noise levels
• Evening, weekend, and holiday work as needed
• Frequent interaction with children, families, members, volunteers, and community partners

YMCA-CW Comprehensive Benefits for Eligible Part-Time Employees

Eligible part-time employees may receive access to a comprehensive benefits package, including:

• 403(b) Retirement Plan and Roth Options
• 9% Employer Contribution to the YMCA Retirement Fund (upon eligibility)
• Paid Sick Leave in accordance with applicable state and local law
• Complimentary YMCA Membership (recognized globally!)
• Tuition Reimbursement
• Growth Opportunities

Benefits are subject to eligibility requirements and may change in accordance with YMCA-CW policies and benefit plan documents.

Participant Safety & Abuse Risk Management

Protecting children, vulnerable adults, members, employees, volunteers, and guests is an essential function of every position at the YMCA of Columbia-Willamette.

Employees are expected to:

• Maintain professional boundaries at all times.
• Comply with YMCA Child Protection Policies, Abuse Risk Management Standards, and all applicable safety policies and procedures.
• Complete all required abuse prevention, child protection, safety, and position-specific training.
• Immediately report suspected abuse, neglect, policy violations, boundary violations, safety concerns, and incidents in accordance with YMCA policy and applicable law.
• Contribute to a culture of safety, accountability, inclusion, and respect through daily actions and decision-making.

Additional participant safety responsibilities may apply based on the duties of the position.

Equal Employment Opportunity

The YMCA of Columbia-Willamette is an Equal Opportunity Employer. We are committed to fostering a workplace where all individuals are treated with dignity, respect, and fairness.

Employment decisions are based on qualifications, merit, business needs, and organizational requirements. The YMCA of Columbia-Willamette does not discriminate against any employee or applicant on the basis of race, color, religion, creed, sex, pregnancy (including childbirth, lactation, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, domestic violence victim status, use of a trained service animal, or any other characteristic protected by applicable federal, Oregon, Washington, or local law.

The YMCA of Columbia-Willamette provides reasonable accommodations to qualified applicants and employees with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, unless doing so would create an undue hardship.

Employment Relationship

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change at any time to meet organizational needs.

Employees are expected to perform all duties in accordance with YMCA-CW policies, including Child Protection, Abuse Risk Management, and participant safety requirements

Nothing contained in this job description creates an employment contract, express or implied. Employment with the YMCA of Columbia-Willamette is at will unless otherwise provided by a written agreement signed by an authorized representative of the organization. This means that either the employee or the YMCA may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law.