Member Experience Coordinator

Job Summary:

Responsibilities:

• ​Assist in tracking and reporting program numbers and trends, both current and past; make recommendations for outreach and other activities based on trends

• Connect with vendors/partners for event needs (products, clothing, Food & Beverage, sponsorship).

• Sourcing products based on event needs

• Implement retail items into initiatives and events

• Evaluate retention efforts for effectiveness and minimize cancellations

• Develop and implement quarterly goals, and objectives that include monthly and weekly action plans

• Plan and conduct a wide variety of membership programs and activities that maximize the facilities, support the cause and enhance membership experience 

• Promote and monitor membership and/or program growth, taking a leadership role in membership cultivation and retention

• Provide hands-on engagement with participants including programming (i.e. wellness challenge)

• Advise, consult and work with other departments to develop and implement campaigns and initiatives to increase member participation, within member experience programs

• Collaborate with and support all member events   

• Respond to telephone, walk-ins and email membership inquiries; book and maintain accurate appointment schedules for potential members to tour the club

• Provide all potential members and guests with an enthusiastic and informative facility presentation based on individual needs, empowering and educating on the benefits of health and wellness as well as incorporating all the features of the facility

• Report retail and brand partner sales results as requested by General Manager and/or Regional Director  

• Develop strategy for retail and brand partner sales

• Perform other duties as assigned

Qualifications:

• A Bachelor's degree in Business or a Fitness related field required 

• A minimum of 2 years of sales/membership experience and demonstration of meeting and exceeding goals

• Proficiency in using computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, Internet. Preferred Qualifications: 

• The ability to speak in front of large audiences

• Exceptional organizational skills and be personable, professional, and hard-working 

Per pay transparency requirements, the compensation for this position ranges from $28 - $33/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements). 

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

• EEO is the Law
• EEO is the Law Supplement