Member Experience Representative

Are you passionate about helping people reach their financial dreams? Do you have a talent for sales and building strong relationships with others? If so, we have an exciting opportunity for you to make a difference at Interior Federal!

Key Responsibilities:

• Assist members with financial transactions, account management, loan applications, and product/service inquiries, providing solutions and cross-selling opportunities.


• Identify and pursue sales opportunities through outbound calls, engaging with members to promote Credit Union products and services.


• Support the Business Development Department with various events and projects and solicits members to take action. Take applications for all financial products and services.


• Serve as a liaison between members and internal departments, resolving issues and ensuring accurate account maintenance and documentation.


• Floats between the Reston and DC branch and serves as a back up as needed. 

Qualifications:

• Experience: 3-5 years of related experience in a similar role.


• Education: A high school education or GED.


• Skills: Excellent communication, sales, and relationship-building skills. Proficiency with ten-key calculators, computers, and keyboarding. Ability to lift or pull up to 25 pounds. Some travel required.

Why Join Us?

• Comprehensive Benefits: Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.


• Work-Life Balance: No weekend work required!


• Professional Growth: Take advantage of education assistance and numerous opportunities for career advancement.


• Employee Perks: Benefit from discounts on loans and many free services.


• Salary: $22-$23/hour

If you're ready to help others reach their financial dreams while building meaningful relationships, apply today to join our team at Interior Federal Credit Union!