Member Service Representative

Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch.

Duties & Responsibilities

• Open new accounts and, through the interview process, cross sell additional products to best benefit the member needs and meet branch goals.
• Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction.
• Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management.
• Disburse Consumer loans.
• Refer appropriate members to the First New York Retirement and Investment Services Program.
• Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services.
• Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion.
• Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act.
• Perform teller duties as needed to ensure an unsurpassed level of service is provided to members.
• Participates in the Sales Incentive Program.
• Maintains Notary Public designation.
• Processes all secured and unsecured paid notes and security agreements.
• Provides quotes on consumer loan payoffs.
• Handles routine file maintenance on computer system.
• Performs other duties as may be assigned.

• High School graduate.
• Previous financial branch credit union/bank experience.
• Thorough knowledge of credit union products and services.
• Must be able to respect confidential information.
• Adept at utilizing most current technology and thorough knowledge of core operation system.
• General knowledge of credit union policies and procedures.
• Should have excellent communication skills and maintain a positive attitude with members and a cooperative attitude with other team members.

Work Schedule:

Monday - 8:30am - 5:00pm

Tuesday - 8:30am - 5:00pm

Wednesday - Off

Thursday - 8:30am - 5:00pm

Friday - 8:30am - 6:00pm

Saturday - 8:45am - 1:00pm

Work Location: Fully On-Site