Member Service Representative - Full Time with Benefits

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals. GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million.

The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: http://gscymca.org

Somerset Hills YMCA is looking for a friendly, administratively focused Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. You not only build relationships by being an ambassador of the Y's Welcoming and Inclusive culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branch's 10,000+ members.

Position Summary:
A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our facility until the moment we wish them farewell. This is accomplished by engaging and providing members, guests, and program participants with an exceptional experience that exceeds their expectations. This job is fully on-site, not remote.

Essential Functions:

• Responds to member and guest requests, promotes memberships and programs, and maintains cleanliness and organization of the Welcome Center area.
• Assists with membership administrative activities.
• Assists with conducting Cause Driven Tours to prospective members, visitors and program participants.
• Assists SRMSR with phone/email follow up with new members throughout 30,60,90 days
• Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk-in, and web-based registrations.
• Assists in the planning and executing of member appreciation events.
• Assists Coordinator with Kids Corner staffing needs
• Supports the YMCA Annual Fundraising Campaign.
• Attend meetings as assigned.
• Performs all other duties as assigned by supervisor.

• High School diploma or equivalent required and one year of member/customer service, hospitality, or other job-related experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar programs.
• Strong customer service, computer, writing and communication skills.
• Ability to multi-task, prioritize, problem-solve and provide conflict resolution.
• Able to work independently without direct supervision and in a team environment.
• Flexible in adapting to changing situations, procedures, and varying situations.
• Experience with diverse populations a plus.
• Fundraising experience a plus.
• Bilingual and multicultural experience a plus.
• Able to work a non-traditional workweek (i.e. early morning, late evenings, weekend).

Somerset Hills Branch Membership Hours:

Sunday: 6:45 am – 8:15 pm

Monday-Friday: 4:45 am – 10:15 pm

Saturday: 5:45 am – 8:15 pm

This position will be scheduled for 8 hour workdays from 2:00 pm to 10:00 pm with an unpaid half-hour break during each shift.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Sufficient strength, agility, and mobility to perform essential functions of position and to safely supervise children’s activities.

Benefits of working full-time at GSC YMCA include:

• FREE family membership to Greater Somerset County YMCA, including full access to all of our branch facilities including Bridgewater YMCA, Hillsborough YMCA, Princeton YMCA, Somerset Hills YMCA, and Somerville YMCA.
• FREE nationwide membership with access to over 2,500 YMCA locations across the country
• Discounted program fees
• Paid sick leave and short-term disability insurance
• Employee Assistance Program (EAP)
• Generous 12% retirement contribution to the YMCA Retirement Fund after eligibility period (no employee contribution required)
• Medical and dental insurance with prescription coverage
• Vision insurance
• Flexible Spending Account for medical and/or dependent care
• 100% contribution towards life insurance and long-term disability
• Optional additional life insurance and dependent life insurance available at low rates
• 403(b) Smart Savings Plan
• Generous paid time off policy
• 7 paid holidays

Greater Somerset County YMCA is a drug free work environment. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information who share our values of Caring, Honesty, Respect and Responsibility.