Member Service Representative (MSR)

We currently have an exciting full-time opportunity to join our team.  Our Member Service Representatives at ProMedica Federal Credit Union, provide kind, caring service and go above and beyond to meet our members' financial needs. While we share the ProMedica name, we are independent of the healthcare organization (their employees are our members). We are a full-service, multi-location Credit Union that offers a wide array of financial services to our members, and excellent benefits to our employees.

Schedule: In person, Full-time position Monday-Friday, day shifts (no weeknights or evenings)

Essential  Duties

• Establish positive relationships with our members and staff.
• Process member transactions.
• Examine documents for endorsement.
• Balance financials daily.
• Promote credit union products and services.
• Answer questions and solve problems.
• Answer phones and respond to inquiries.

*The above does not represent a full job description and is a summary of position responsibilities.  

The Credit Union offers a comprehensive benefits package including: 

• Paid Time Off (vacation, sick, plus personal days)
• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible Spending Account
• Life insurance
• Professional development assistance
• Tuition reimbursement

• High School diploma or general education degree (GED); 
• One to three years related experience and/or training; or equivalent combination of education and experience.
• Previous knowledge of banking and financial systems a plus.
• Excellent verbal and written communication skills.
• Accuracy, reliability, and strong attention to detail.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit for long periods; walk occasionally; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. Travel to other branch locations is required. The employee must occasionally lift and/or move up to 25 pounds.