Membership Ambassador

Employment Type: Part Time Hourly, Non-Exempt

Reports To: General Manager

Compensation: $18-$20/hr + commission

Location: The Granary, SLC

Schedule: Up to 20hrs/wk (may hold additional roles if seeking full-time employment)

About Bouldering Project

Bouldering Project’s mission is to create fun, inspiring and inclusive climbing, movement, and community spaces. We put human experience and meaningful connection at the center of everything we do. We are quality-obsessed, passionate about creating inclusive spaces, and growth-oriented, driven by the pursuit of better. We’re proud to serve nine markets across the U.S.; and we’re just getting started.

About the Role

The Membership Ambassador leads the Operations team in setting the tone for customer’s first experiences in our space and serves as a primary human touchpoint in digital communications with prospective members. This isn’t a traditional sales role. It’s about building real relationships with prospective members, helping people find the membership that fits their life, and making sure our Operations Specialists feel confident having those same conversations every day. While some people fall head over heels into our community, others need help to explore. The Membership Ambassador will be their chief guide, helping them figure out their next step forward.

What You’ll Do - may include, but are not limited to: 

Guest Engagement & Conversion To Membership

• Welcome and engage prospective members — especially first-time visitors and guest pass holders — and help them find a membership that fits their life. 
• Follow up through phone, text, and email, schedule facility visits, and guide people through their options until they find their home at Bouldering Project.

Sales Process & CRM Adoption

• Use SalesHub (our CRM) to track prospective member relationships, manage follow-ups, and keep the membership pipeline organized. 
• Help refine workflows and identify opportunities to improve how we capture interest and convert it into membership.

Membership Education & Coaching

• Partner with Operations Specialists to build their confidence and consistency in membership conversations with guests. 
• Model great conversations on the floor so your teammates can learn by watching and doing — this role makes the whole team better.

Market Growth Support

• Work with gym leadership to spot and act on opportunities that support local membership growth. 
• Bring curiosity and a continuous improvement mindset to how our team welcomes new guests and members.

Reporting & Insights

• Track conversion trends and share what you're learning with the revenue team and local leadership. 
• Your observations from the SLC market will directly inform how we grow the membership function across Bouldering Project.

What You'll Bring

• Experience in sales, customer success, hospitality, or member-facing roles
• Strong communication skills with the ability to build trust and guide conversations
• Comfortable making outreach via phone, text, and email
• Organized and detail-oriented with the ability to track leads and follow up consistently
• Ability to collaborate with gym leadership and front desk teams
• Interest in helping grow a community-driven brand

Preferred Qualifications

• Experience with CRM platforms or sales pipeline management tools
• Experience working in fitness, hospitality, or membership-based businesses
• Background in consultative sales or lead conversion roles

We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply.

Compensation & BenefitsThis is a part-time, hourly position. Compensation is based on experience and local market benchmarks. Up to 10% additional compensation can be earned through our bonus plan.Perks include:

• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture
• Eligible to participate in a 401(k) retirement savings plan

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on company and community events and business needs.