Membership & Season Pass Processing Team Member

One of the first team members to interact with our guests, the membership team serves as ambassadors for the zoo, engaging our members to provide subject matter expertise regarding the membership that is the best fit for them. If you’re enthusiastic about providing an excellent member experience and proficient entering accurate data using multiple software systems, this may be the job for you!

• Sale and processing of memberships and season passes.
• Provides subject matter expertise to advise members and recommend the best membership options to meet their needs.
• Follows data entry protocol to maintain an accurate database.
• Up-sells memberships and season passes.
• Performs data entry, filing and general office duties for designated areas.
• Answers phone calls and emails regarding membership and general Zoo questions.
• Develops and maintains spreadsheets and word processing documents.
• Assists with member and guest service as needed.
• Performs other duties as assigned.
• Schedules are variable based on operational needs such as weather condition, guest attendance and department needs.

• Must be at least 16 years old.
• Must be available to work flexible schedule including weekends, evenings and holidays (coordinated with Zoo/Zoombezi Bay hours of operation and business needs).
• Computer, typing and basic mathematic skills required (knowledge of Excel, Teams and POS software preferred).
• Excellent verbal and written communication skills.
• Great organizational, problem solving and critical thinking skills.
• Able to provide troubleshooting assistance with phone application and website use.
• Able to balance multiple tasks/assignments successfully.
• Able to work in varied weather conditions (i.e. extreme heat, rain).
• Able to maintain professional, courteous, and helpful behavior with guests and internal staff.
• Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
• Subject to BMV check.
• Subject to Drug Free Workplace Policy.
• Subject to Criminal Background check.