Membership Experience Coordinator

MISSION STATEMENT
The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has 
mentors and champions in life.

ORGANIZATION STRUCTURE AND INTERFACES
Position Reports to: General Manager or Unit Director
Primary Interfaces: Youth, Parents, Program Staff, General Manager, Operations Team
Hours: 23 – 25 hours/week MUST BE ABLE TO ACCOMMODATE AND PROVIDE AN
OPEN/CONSISTENT M-F SCHEDULE unless otherwise approved.
Daily Hours Include: 1:30 - 6:00PM and WEDNESDAYS/MINIMUM DAYS 12:30PM -
6:00PM

Position Description: 
The Member Experience Coordinator is a high visibility position and requires a positive attitude 
and accurate skills. The Member Experience Coordinator is responsible for the reception area 
(front desk) at the club. Duties include greeting guests in a friendly, professional manner, 
answering phone calls, assisting guests with questions regarding the Boys & Club programs and 
services, entering membership information into membership management system and charging 
for services performed.

Key Roles & Responsibilities 
1. Commitment to Safety
• Contribute to environment of safety through the learning and implementation and
monitoring of all safety-related best practices, policies, and procedures.
• Promote accountability to safety through consistent observation, adherence to all safety
rules and practices and proactive communication among members, parents, peers, and
leadership.
• Obtain and maintain Mandated Reporter training and complete annual Child Abuse
Prevention training.
• Complete training and participate in all Emergency Preparedness protocols including
drills and communication practices.
2. Acknowledge and greet all visitors. Issue visitor badges when needed.
3. Accurately enter membership information in membership management database and maintain
membership accounts.
4. Answer phone and accurately take messages.
5. Provide detailed descriptions of Boys & Girls Club programs, services, facility features and
hours of operation.
6. Check mail and accurately distribute.
7. Maintain a clean, safe, and well-organized work area by complying with procedures, rules,
and regulations.
Job Skills & Requirements
• Must possess basic math and money handling skills
• Excellent communication and customer service skills
• Proficient with database programs; knowledge of KidTrax preferred
• Ability to maintain a pleasant demeanor in a fast-paced setting
• Time management, planning, and organization skills.
• Must pass Live Scan (criminal background check via fingerprinting).
• CPR & Basic First Aid certified preferred (provide proof upon interview)
• Bilingual preferred (English/Spanish)
Benefits:
1. Employee Assistance Program
2. Professional Development

DISCLAIMER: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background 
check for all employees before hire and during employment that includes social security 
verification, local comprehensive criminal history search, national comprehensive criminal 
history search, and sex offender registry search. Per the organization’s Screening & Onboarding 
Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central 
Orange Coast if such person has been convicted of any misdemeanor against children or any 
felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, 
rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or 
distribution) in the last five years. This position may require the ability to sit, stand, walk, bend, 
or reach as needed, and to lift, carry, push, or pull objects up to 50 lbs. Employees must have 
the dexterity, coordination, vision, and hearing necessary to perform job tasks safely and 
accurately.

DISCLAIMER: The information presented indicates the general nature and level of work 
expected of employees in this classification. It is not designed to contain, or to be interpreted 
as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives 
required of employees assigned to this job.