Membership Navigator & Engagement Coordinator

Why PALM Health?

PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.

Membership Navigator & Engagement Coordinator

We are seeking a dynamic and personable Membership Navigator & Engagement Coordinator to join our team. This role offers an exciting opportunity to foster meaningful connections within our community, enhance member experiences, and drive engagement initiatives. If you are passionate about building relationships and creating a welcoming environment, we encourage you to apply.

Key Responsibilities

- Serve as the primary point of contact for new and prospective members, guiding them through the onboarding process

- Develop and implement strategies to increase member engagement and retention

- Provide personalized support to members, addressing their needs and feedback

- Maintain accurate records of member interactions and engagement activities

- Monitor engagement metrics and prepare reports to inform continuous improvement efforts

Skills and Qualifications

- Proven experience in membership management, community engagement, or related roles

- Excellent interpersonal and communication skills, both written and verbal

- Strong organizational skills

- Ability to build rapport and foster positive relationships with diverse groups

- Proficiency in CRM software

- Self-motivated with a proactive approach to problem-solving

- Ability to work independently and as part of a team

- Bachelor's degree in Business, Communications, or a related field preferred

Join our organization and be part of a vibrant community dedicated to growth, collaboration, and excellence. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful impact through member engagement.