Memory Support Program Manager

Wage range: $38.54 to $41.00/hour, Non-exempt

Our Immerse program provides a human-centered environment and a singular commitment to preserving the dignity and individuality of every person and family.

Under limited supervision, the Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met.

Work Duties

• Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents;


• Supervises Team Members in the Memory Support unit; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments;


• Leads by example and collaborates with Resident Services to ensure team members engage residents in programs


• Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support unit;


• Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members;


• Provides orientation for new residents and family members;


• Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations;


• Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements;


• Coordinates with Wellness Director and Assisted Living Manager when significant changes of residents occur which may lead to level of care change or adjustment;


• Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living;


• Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions;


• Collaborates with Dining Team Members to ensure dignified dining experience


• Maintains readiness for licensing and accreditation survey;


• Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)


• Completes required state training programs for Memory Support;


• Provides effective and courteous service to all residents, guests and team members;


• Promotes and protects the rights of residents;


• Performs monthly safety audits and submits work orders as needed.

Minimum Qualifications:

Education –

• High School Diploma or equivalent;


• Bachelor Degree preferred


• Preferred- C.NA or LPN

Experience/Training –

• Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.


• Prefer 2+ years’ experience in assisted living management.

Certificates, Licenses, Registrations –

• First Aid certified and CPR training required


• Certified Nursing Assistant or Licensed Practical Nurse- Preferred

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1^st of the month following your start date


• 20 days of paid time off (increases with years of service), plus 7 company holidays


• 401(k) with up to 4% employer match and no waiting on funds to vest


• HSA option with employer contribution


• Tuition Reimbursement and continuing education programs


• $25/line unlimited cell phone plan (plus taxes and fees)


• Cell Phone Stipend


• 5-star employer-paid employee assistance program

*Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.