Mental Health Supervisor

SUMMARY:

Mental Health Supervisors provide clinical, operational, and performance leadership to ensure the delivery of high-quality, compliant, and accessible behavioral health care. This role is responsible for oversight of client engagement, productivity, documentation compliance, IM+CANS monitoring, and continuity of care across their assigned supervisees and the clients they serve.

Supervisors support and develop direct service staff, provide clinical oversight, and lead interdisciplinary care teams formed in response to client needs. Mental Health Supervisors advance evidence-based, person-centered, and culturally responsive care in alignment with Pillars Community Health's values and standards of practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical and Administrative Supervision

• Provides clinical and administrative supervision to direct service mental health staff including, but not limited to, therapists, care navigators, and community-based workers.


• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include, but are not limited to:
  
  
  
  • Hiring and onboarding staff
  
  
  • Training and staff development
  
  
  • Planning, assigning, and directing work
  
  
  • Evaluating performance
  
  
  • Providing coaching and corrective feedback
  
  
  • Delivering clinical supervision and consultation
  
  
  • Addressing concerns and resolving problems
  
  
  • Tracking and addressing staff's schedule capacity, documentation compliance, client attendance rates, and continuity of care
  
  
  • Completing required administrative documentation
  
  
  
  


• Maintains overall responsibility for the quality, appropriateness, and compliance of work provided by supervised staff.


• Monitors staff productivity and billable hours on a weekly basis to ensure performance standards, revenue integrity, and access to care.


• Ensures that services provided by staff are medically necessary.


• Addresses performance concerns proactively, including productivity deficits, documentation noncompliance, quality issues, and engagement concerns.


• Serves as the licensed clinician responsible for clinical oversight of assigned cases (both direct and supervised cases), including accountability for client care, safety, and service appropriateness.


• Maintains real-time awareness of high-risk clients, safety concerns, crisis involvement, and acuity across assigned supervisees' caseloads.


• Provides immediate consultation and direction during crises.


• Screens and monitors client acuity and intensity of service needs and guides staff in adapting treatment plans accordingly.


• Leads interdisciplinary mental health care teams that are developed and convened based on individual clients' needs, risks, and acuity, providing clinical guidance and coordination to ensure best practice, integrated care.


• Facilitates team meetings, client staffings, and ongoing communication to ensure coordinated and collaborative care.


• Ensures implementation and fidelity to evidence-based models consistent with PCH standards of care, which may include: Interpersonal Therapy (IPT), Dialectical Behavior Therapy (DBT), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), and Motivational Interviewing (MI).


• Ensures completion of all required documentation for clients and supervised staff in accordance with established timeframes and quality standards.


• Supports adherence to CCBHC standards and other programmatic quality requirements.

Direct Clinical Service

• Provides direct clinical services as determined by program need.


• Promotes and ensures person-centered, family-centered, and recovery-oriented care that attends to the cultural, social, and contextual needs of each client and family.


• In collaboration with clients/families and interdisciplinary teams, determines frequency, duration, and intensity of treatment and develops actionable treatment plans.

Organizational Leadership and Whole-Person Care

• Collaborates with other Care Teams across the organization (medical, dental, DV/SA) to ensure integrated, whole-person care.


• Coordinates with external agencies and community organizations including DCFS, schools, hospitals, and other providers as needed.


• Provides mission-focused care, supervision, and leadership. Embodies the values of Pillars Community Health.


• Embodies the values of Pillars Community Health including access, community, diversity, inclusivity, and service excellence.


• Participates in required meetings, trainings, consultations, and professional development activities.


• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. At least 5 years of experience in the mental health field required, with 3 years of supervisory experience. LCPC/LCSW/LMFT required. Experience providing and leading case management and/or care coordination services preferred.

LANGUAGE SKILLS

Bilingual skills (English/Spanish) preferred.

PAY & BENEFIT INFORMATION

$62,000-$75,000*

* Wage is based on one's experience, qualifications, whether they are clinically licensed, and bilingual language skills as compared with our position requirements and other similar employees within the organization.

Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day. Professional development membership to Relias Essential Learning. Reimbursement for position related clinical license and certifications.